Question

Missing EXPIRATION webhooks

  • 13 December 2021
  • 4 replies
  • 41 views

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Hi support,

I came across a few users that seem to be missing the EXPIRATION calls on which we rely to correctly cancel premium subscriptions. I leave below an example, a capture taken while writing:

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As you can see this is a user that should've expired on 12.01.2021 after failing to renew the subscription, but the premium status (top-right corner) is also saying the user renewed the subscription. That looks to me like something got lost on the way.

 

The above raises some questions that I hope you can help with:

  1. to confirm this is normal behavior, or expected, a known issue;
  2. if not, why does this happen?
  3. what percentage of missing EXPIRATION (or other webhooks) should I expect? In the past weeks I counted 10%;

 

Thank you


4 replies

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We are also seeing this across a large number of users. The dashboard says the subscription expired on some date but no expiration event was ever sent.

Badge +5

Still experiencing this issue

We are also experiencing the same issue. I came across 60 users that seem to be missing the EXPIRATION event.

Badge +5

We are also experiencing the same issue. I came across 60 users that seem to be missing the EXPIRATION event.

 

RC support got back to me today and said it has been fixed going forward. Waiting a few days to see if that is indeed the case.

 

Related: Where is RC support here on the forum? This thread has gone unaddressed by the team for over a month. I had to contact support privately (they say it’s only for “account or billing related issues”, but it’s the only way to privately send over user IDs and such for them to investigate) to get a response.

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