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Is it possible to move a user to a different product?

  • 3 August 2021
  • 1 reply
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Let’s say I have two products both of which are auto renew subscriptions. Both give the same entitlements.

 

Product A is $10 per month

Product B is $15 per month


We offer product A to select customers. Is it possible to migrate a user who has purchased product B to product A? I know I can change the price of product B to match A but I only want to affect this single user. 

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Best answer by tina 3 August 2021, 20:57

Hi @Joshua!

The app stores do not allow developers to change a subscription on behalf of a customer, only the customer can change their subscription.

iOS will handle this logic for you, while there is some logic you will have to implement for Android. More information about upgrades/downgrades/crossgrades in this community post:

Since the product is only available to select customers, you can override the specific customer’s current offering through RevenueCat’s REST API so they can see the product in the paywall.

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Hi @Joshua!

The app stores do not allow developers to change a subscription on behalf of a customer, only the customer can change their subscription.

iOS will handle this logic for you, while there is some logic you will have to implement for Android. More information about upgrades/downgrades/crossgrades in this community post:

Since the product is only available to select customers, you can override the specific customer’s current offering through RevenueCat’s REST API so they can see the product in the paywall.

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