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Get help with anything related to RevenueCat.

  • 1,579 Posts
  • 3,960 Replies
1579 Posts
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Gonzalo RodriguezNew Member
asked in General Questions
Subscriptions Cross Platform: iOS, Android and Stripe

We are a subscription app, made in unity project, that generates iOS and Android apps.We also allow the user to create a subscription via web using Stripe.Currently, we store Stripe’s data in our Users DB and when the users logs in, we check against our DB to see if the user has a valid subscription.For Android and iOS we use a custom App User Id, which is the device/install ID.Our intention is to start identyfying users with our internal user_id (associated to the login credentials) and unify subscriptions via rcat to work cross platform, allowing a user that purchase via any platform, to login in any other device/platform and enjoy the subscription access.What would you recommend as the best way to proceed? How can we logIn a new App User ID for both new and old customers for this to work smoothly?Any help, use cases you know, is welcome! 

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Ryan Glanz
RevenueCat Staff
10 months ago
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wiredNew Member
asked in General Questions
Service Account Credentials JSON Error

Hey i get an error when i paste in the json file in te android app config. Could not validate subscriptions API permissions Could not validate inappproducts API permissions Could not validate monetization API permissions  any ideas where i can read how to troubleshoot? they dont have anything on theyr website (or i cant find it)

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Michael Fogel
RevenueCat Staff
10 months ago
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ronalkspNew Member
asked in General Questions
outstanding purchases with coins

greetings I have an android application with the kotlin language, and I want to implement pending purchases to deliver coins in a transaction with a slow card, I have already tried several similar sdk, and all have the same problem, that pending transactions to deliver coins do not work due, most are only focused on subscriptions, I would like to know if you can implement purchases of coins and if you can deliver the coins after the transaction is completed later.If you have an example of how to handle coin delivery for pending transactions I would appreciate it, since they all have the same problem.

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10 months ago
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kim-ef0a0fNew Member
asked in General Questions
Can "Purchases.configure()" consume all consumable products in Android?

Hi. I have integrated RevenueCat to my iOS version of my app and am using it with satisfaction. Therefore, I am considering using it to the Android version of my app. My app for Android version has a premium version for lifetime access for almost 10 years. Currently, I am no longer selling lifetime access as I have changed to selling only subscription plans. However, because any promise to users is important, I should continue to provide lifetime access to users who have purchased the product. My app does not have an app login system. So, I have been providing access by referring to PlayStore purchase history. After testing, it seems that RevenueCat's Purchases.configure() consumes all one-time products. This means that if the user reinstalls the app or changes devices, they will no longer be able to access their lifetime access. This is because RevenueCat's anonymous ID would be changed in these situations. The workaround I am considering is to use RevenueCat to process subscription p

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10 months ago
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Diegocidm4Active Member
asked in General Questions
Not able to connect RevenueCat to the Play Console - Credentials Issue

After having subscriptions working correctly in my apps on ios and android, since yesterday I have started receiving an error when connecting to the android play store and it is not possible to make a subscription on android. Anyone know what might be happening?

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10 months ago
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Bence DezsoNew Member
asked in General Questions
Missing field in transfer webhook event (sandbox)

I got the following event through webhook: {    "event_timestamp_ms" : 1674239936328.0,    "store" : "APP_STORE",    "transferred_from" : [         "84c2523f-2f06-49af-886c-a151cc630232"    ],    "transferred_to" : [         "48f3ab7f-86fd-45a3-9bf6-db8edeea0904"    ],    "type" : "TRANSFER",    "id" : "00DC5B1C-3166-47FB-8F19-AB2B406F8484",    "app_id" : "app9a300b6a91"} Is it expected? There is no product_id, so I don’t know what should I transfer.

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vic-a563d7
10 months ago
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Benjamin SchleefNew Member
asked in General Questions
Flutter: PlatformException(5, The product is not available for purchase.

Hi,trying to make use of RevenueCat but I won’t get it to work on Android but only iOS.I am getting when trying to purchase a product on a simulator and on my Android device with:try {       await Purchases.purchaseProduct('test_4weeks_4_extend');      } catch (e) {         print(e);     }D/[Purchases] - DEBUG(11123): ℹ️ Requesting products from the store with identifiers: test_4weeks_4_extendD/[Purchases] - DEBUG(11123): ℹ️ Products request finished for test_4weeks_4_extendI/flutter (11123): PlatformException(5, The product is not available for purchase., {code: 5, message: The product is not available for purchase., readableErrorCode: ProductNotAvailableForPurchaseError, readable_error_code: ProductNotAvailableForPurchaseError, underlyingErrorMessage: Couldn't find product.}, null)I have followed the complete setup and created the keys and they are successfully on the platform and also connection to Google is working for Developer Connection.The identifiers are matching the same on P

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10 months ago
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frmPXPNew Member
asked in General Questions
Offer code accepted by the App Store but Revenuecat did't see it and the user has no entitlement

My app is built in Flutter. As suggested by the revenuecat documentation, I’m redirecting the users to the app store to redeem offer code.In some tests I made, the offer code was accepted by the app store but revenuecat didn’t recognize it and the user is seen as not paying.I’ve setup all the settings required bu revenuecat, including the “In-app purchase key configuration”.Not even “addPurchaserInfoUpdateListener” is called after the redemption of the offer code.

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10 months ago
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lorrieNew Member
asked in General Questions
Revenue Cat Data Export: Apple Store Billing Issue detected

HiI have been working with the Revenue Cat Export and I am trying to understand how the billing issues detected works on the Apple Store (it appears to be different to the Play Store).The flow that I think is happening is:Customer reaches end of subscription Payment attempt is made for the next subscription period Payment fails The column Billing_Issue_at is updated for the last paid subscription row and no new row is created.Point 4 is important as it means that lines flagged as billing issues would be legitimate transactions, and not failed transactions.The customer goes into dunning for 60 days. If the customer pays a new line is added to the export  If the customer doesn’t pay then nothing happens, there is no unsubscribe flag added to the export. After 60 days it can be assumed that the customer subscription has expiredIs this correct?

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RevenueCat Staff
10 months ago
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luckspDedicated Member
asked in General Questions
show intro/trial line item when checking out

How do I show this free trial when checking out? I have setup my App Store Connect API & In App purchase key config to RevenueCat.When checking the data shape of `Purchases.getOfferings()` using JS/ReactNative API, my annual offer seems to have it there as part of the `introPrice`: annual: { offeringIdentifier: 'default', product: { priceString: '$49.99', currencyCode: 'USD', description: 'Access all content', productType: 'NON_CONSUMABLE', discounts: [], productCategory: 'SUBSCRIPTION', subscriptionPeriod: 'P1Y', price: 49.989999999999995, identifier: 'ios_annual_4999_default', title: 'Annual Subscription', introPrice: { periodUnit: 'DAY', periodNumberOfUnits: 3, period: 'P3D', priceString: '$0.00', price: 0, cycles: 1, }, }, packageType: 'ANNUAL', identifier: '$rc_annual',

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10 months ago
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luckspDedicated Member
asked in General Questions
How long for trial offer to appear?

I originally started without a trial offer on my subscription. I updated my Google Play store to include an offer for 3 day free trial:3 day trial in Google PlayHowever, I do not see it in the `offering` of product or indicated anywhere in the  `introPhase` or `freePhase` as they both are `null`. How long does it take for subscription offer phases to appear? I tried adding a tag too, but this also is not being found.

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kaitlin
RevenueCat Staff
10 months ago
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RafaelNew Member
asked in General Questions
New EU Data Privacy Framework support

Hello!In terms of data, the US ist not considered safe in the EU (because of the patriot act). Therefore there is no easy legal basis to use RevenueCat (US based). Now there is a new “Data Privacy Framework” between US and EU, but RevenueCat has to self certify for this. AWS, Google, … all of them switch to this legal basis. Does RevenueCat consider this?Best regardsData Privacy Framework:https://www.dataprivacyframework.gov/s/participant-search

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kaitlin
RevenueCat Staff
10 months ago
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BambaHelper
asked in General Questions
Unclear documentation: "2. Set Firebase User Identity in RevenueCat"

Hello,This documentation page is unclear: https://www.revenuecat.com/docs/firebase-integration#2-set-firebase-user-identity-in-revenuecatIt has an example in Swift. But I am developing application in Flutter.I want to implement In-App Subscription Purchase, and after purchase made, I want to use Apple provided token, or even better Email, to authenticate to Firebase. Am I looking at correct documentation page? Any sample code for Flutter? Flow: user makes purchase without any external authentication on iOS, using system provided authentication to App Store and making purchase; I need this <user> to be able to access Firebase as an authenticated user. Thanks

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10 months ago
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SwingMasterNew Member
asked in General Questions
Questions about PRO plan payments

hello. I have a question about the payment amount for the Pro plan.It's my understanding that 1% is paid monthly if you make more than $2500 in revenue.Does the 1% payment include the $2500? Or would it be 1% on the amount over 2500?Ex) 1. if I make $3000 in revenue in a month I pay 1% on the amount over $2500, which is $500. => 5$2. if I earn $3000 in a month, I pay 1% on $3000. => 30$

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kaitlin
RevenueCat Staff
10 months ago
E
etienne_New Member
asked in General Questions
Managing Multiple User Accounts on Same Device

Hello RevenueCat community,I am experiencing a challenge in managing in-app subscriptions for multiple users on the same device. Here's the situation: User A has an active subscription and is logged into the app on a device. User A logs out, and User B logs in on the same device. User B doesn't have an active subscription, so they are correctly presented with the paywall. When User B attempts to purchase a subscription, Apple's system sends an alert that a subscription already exists (referring to User A's subscription). Upon dismissing the alert, the purchase process proceeds, and User A's subscription gets linked to User B's account. When User A logs back in, they are incorrectly presented with the paywall, and RevenueCat's records show User B as the owner of the subscription. In this situation, my goal is to keep User A's subscription linked to User A, and alert userB that there is already an active subscription linked to the current appleID, and therefore cannot proceed wit

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vic-a563d7
10 months ago
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Uchenna OkaforNew Member
asked in General Questions
How do I validate purchases on the backend?

So I am able to use RC to complete purchases of a product.Here’s what happens once a user has purchased a product. → I grab their Revenue Cat ID, and extract their latest transactionIdentifier→ An API request is made with this info to our backend server to process their order. Here is a code snippet of how I am using the React-Native SDK to get their transaction Id. On the backend I want to verify their Revenue Cat ID has indeed made the purchase based on the provided transactionIdentifier. What’s the best way to do this?

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10 months ago
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paul-098e37New Member
asked in General Questions
Runs really slow on IOS and not correctly?

Can anyone explain if I am doing this correctly? It seems to work fine on Android, but on IOS it takes at least 10 seconds for the Apple confirm dialogue to appear, and then after confirming purchase (in sandbox) it then pops up again and never gets to the alert and redirection? ```useEffect(() => {    (async function () {      await Purchases.setLogLevel({ level: LOG_LEVEL.INFO }); // Enable to get debug logs      await Purchases.configure({        apiKey: "XXX"      });    })();  }, []); const purchaseStoreProductA = async () => {const offerings = await Purchases.getOfferings();const productToBuy = offerings.current&& offerings.current.availablePackages&& offerings.current.availablePackages[0].product;if (productToBuy == null) {alert('No product');return};const purchaseResult = await Purchases.purchaseStoreProduct({product: productToBuy}); purchaseResult ? alert('Thank you for subscribing.') + history.push("/ios-signup/") : null;}```I call purchaseStoreProductA(

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sharif
RevenueCat Staff
10 months ago
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marcocarnevali1New Member
asked in General Questions
Show different paywall for each contries

Hello, I’m currently setting up the `Paywalls` feature and so far is coming along really nice. However, I can’t find a way to ship different versions of the Paywall for different countries. For example, I’d like to show a set of features (that the subscription would unlock) different in the United States vs the rest of the World. Is this something possible? I think as of now, the only way is creating a different offering and run an experiment, however I’m already running another experiment. Thank you in advance!

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10 months ago
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RRNMember
asked in General Questions
MacOS App Sandbox Subscription and Purchase stopped working suddenly..

I checked the status page, it doesn’t mention any issues, but all the MacOS sandbox subscription and purchase keep failing: "There was a problem with the App Store. This could also indicate the purchase dialog was cancelled." The same code was still working yesterday, now they all stopped working suddenly, is that the issue from Revenuecat or Apple?  Anyone has the same problem? 

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10 months ago
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leplaceappNew Member
asked in General Questions
How does the app store integration work from a high level perspective?

Upon reading the documentation and the various integrations and features that it offers, it is not very clear to me if this is primarily a wrapper for interacting with the stores (Google Play/App Store), or if this is a whole other platform that I would have to manually configure and add products.Related questions:- where do I get the money from in-app products sold via this SDK? (the app stores or this platform?)- how are products managed? (directly from the app stores, or synced with this platform, or manually?)I would like to have a better overview before I get started with investing a lot of time coding this SDK into my app (I am evaluating the perspectives for migrating from another cordova plugin which had some complicated breaking changes that involve a lot of refactoring as well)

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Ryan Glanz
RevenueCat Staff
10 months ago
J
james-doc-journeyHelper
asked in General Questions
How to get around "Google Service Account credentials JSON is invalid"?

I have been following the instructions here https://docs.revenuecat.com/docs/creating-play-service-credentials and downloaded the the .json file in step 2. I am attempting to “Enter the Credentials JSON in RevenueCat” in step 4, though I’m concerned I’m doing it wrong.  The UI seems to expect a single line of text, and the .json that Google Cloud generates is quite large.  If this is the proper way to use Revenue Cat, this is janky as all hell. Anyway, I have taken the .json contents into a plain text editor, joined all lines, and removed all spaces (as per recommendations in other community posts), but when I attempt to upload the .json, I see this error message:  (Image reads: “The provided Google Service Account credentials JSON is invalid.”) This seems to be an immediate failure (many community posts seem to involve long wait times for credentials to become active or something).  There is no help for figuring out if I’m adding the json contents incorrectly, or if so, what’s wrong f

3
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10 months ago
Fewlaps
FewlapsNew Member
asked in General Questions
What should we do to avoid having more than 50 aliases?

Hello there!We’ve been struggling with a user that has and loses its entitlements from time to time, with no reason. To fix it, we built our RevenueCat integration from scratch, because we upgraded different major versions too easily… and well, it sounded we were logging in too much, restoring purchases too much, etc.So during the debugging we arrived to this error:There was an unknown backend error. Error creating subscriber alias. Alias limit reached. (7255)In this GitHub issue in the iOS SDK we saw that the root problem is that you changed something in your backend that made a user not have more than 50 aliases.I don’t want to discuss if it’s a good decision or not, because maybe it is, but what should we do in case someone logs in, restores purchases, logs out, restores purchases, logs in, restores purchases, logs out, restore purchases… a lot of times? Eventually that user will create 50 aliases, but that’s a fair behavior, right?Or just a person that downloads the app 25 times, r

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Fewlaps
10 months ago
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paul-098e37New Member
asked in General Questions
Redirect after successful purchase

I would like to redirect the user in the App upon a successful purchase.```const purchaseResult = await Purchases.purchaseStoreProduct({product: productToBuy});```How/where would I call this redirect?

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Michael Fogel
RevenueCat Staff
10 months ago
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JustinTheMarketerNew Member
asked in General Questions
Hiring a Developer to help build an app

hi - I’m new here. I have wireframes and designs for a subscription health app I’d like to build but I need a developer better than I am to help me code it.  Where would you look for this person?  Thanks! 

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10 months ago
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claudiofusNew Member
asked in General Questions
Test notifications doesn't work (Android)

Hello, I followed guide for configuring RevenueCat in Google Play Console but I can't send the test notification. I have this error in Play Console: "Make sure you've entered the topic name in the correct format, that you've configured Google Cloud correctly, and that you have the required permissions".I've waited more than 48 hours but nothing changed; when I click on "Submit test notification" in Play Console, the POST returns: "The caller does not have permission" and HTTP status 403.I've seen and double checked the really useful checklist but didn't found the problem, could you please help me?Thanks

3
H
RevenueCat Staff
10 months ago

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