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How can I clear ALL user data and purchase history from my account?

  • 29 October 2021
  • 2 replies
  • 1666 views

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Hello!

We’re testing our app and need to clear all user data and purchase history to test buying products like a new user. How can we do that?

I tried to delete customers, but they’re still on the list: http://joxi.ru/krDW8Y7CGwpoZA

Thank you in advance for the answer.

Best answer by sundeep

Hi @Anton Karmanov,

That screenshot link is broken but I’m guessing it’s a snapshot of a customer list. Customer lists aren’t real-time so it can take up to an hour for deleted users to disappear from there: https://docs.revenuecat.com/docs/customer-lists#list-data

If you’re trying to start “fresh” after deleting users, you’ll want to create and work with new Sandbox tester accounts as well. Otherwise, triggering the restore purchases method will re-sync the existing sandbox account's receipt with our servers and recreate the historical data.

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sundeep
RevenueCat Staff
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  • RevenueCat Staff
  • 138 replies
  • Answer
  • October 29, 2021

Hi @Anton Karmanov,

That screenshot link is broken but I’m guessing it’s a snapshot of a customer list. Customer lists aren’t real-time so it can take up to an hour for deleted users to disappear from there: https://docs.revenuecat.com/docs/customer-lists#list-data

If you’re trying to start “fresh” after deleting users, you’ll want to create and work with new Sandbox tester accounts as well. Otherwise, triggering the restore purchases method will re-sync the existing sandbox account's receipt with our servers and recreate the historical data.


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  • New Member
  • 3 replies
  • February 17, 2023

How can I delete all sandbox customers at once without doing it one after the other?

I have several of them.

Thanks.


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