Question

EXPIRATION event not triggered

  • 20 April 2022
  • 1 reply
  • 34 views

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Hi!

I have this customer https://app.revenuecat.com/customers/ef084a7e/64164405

which had BILLING_ISSUE and CANCELLATION  events but no EXPIRATION event, although the "grace_period_expiration_at_ms" is passed.

 

We are relying on EXPIRATION event to remove access.

Can you check why there’s no EXPIRATION EVENT?


1 reply

Userlevel 4
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Hey @Luca Sadurny!

The engineering team recently identified an issue that caused missing expiration events in certain cases - have you found any other cases of this issue occurring recently?

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