We’ve just issued an update to our app yesterday.
We’re getting support requests every hour from customers who were on a subscription or free trial. Their subscription is not applied to the app after the update, so they are angry and think we’ve taken their subscription away!
To fix it, we just ask them to do a restore purchases. Works every time.
Can anyone think why this is happening?
What can we do to fix it so we don’t get hammered on support?
Best answer by ryanView original