We launched our first mobile app with subscriptions recently, and I’ve been keeping an eye the RevenueCat summary and reports to see how we’re doing. But I’m a little confused about how MRR is calculated, and which number to use for daily reporting.
First, I’ve noticed that the MRR number in “Overview” is lower than the current MRR in the MRR chart. In our case, MRR in Overview is currently 6.5% lower than the latest MRR shown in Charts. Is there a reason these numbers don’t agree?
Second, your older docs talk about MRR being calculated over a 28-day period, but the current docs no longer say this, and ARR is described as being MRR * 12. Our numbers in Charts confirm this: MRR = ARR * 12. So is MRR now calculated over a period of 365/12=30.42 days? Or is MRR fixed to a whole number of days (maybe 30?) and ARR is just a bit imprecise?
Thanks for clarifying!
Best answer by Develop and FixView original
@Develop and Fix!
Thanks for clarifying how MRR is calculated!
The difference I’m seeing is more than a time lag — or if it is a time lag, then Overview is something like 2 weeks behind Charts, which doesn’t seem right. Maybe it’s just my account that is having this issue? Would it be possible to have someone take a look at my account to help debug?
@Develop and Fix yeah would you be able to share some screenshots of what you’re seeing to firstname.lastname@example.org and someone can take a look? One thing to double check is that any filters applied to Charts are applied to Overview as well, and the “View sandbox data” is not toggled.
To follow up on this for the community - I did contact support and they informed me that there are two different algorithms being used for calculating MRR from Stripe. The Charts algorithm is newer and more accurate. The Overview algorithm is older and less accurate, and the plan is to update it to use the same algorithm as Charts soon.