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Question

Unpausing a Google Play Subscription (Webhook Question)

  • May 13, 2025
  • 1 reply
  • 7 views

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I have a webhook set up and working. A user recently paused their subscription, and we received the relevant SUBSCRIPTION_PAUSED event through, which includes the date the subscription will auto-resume.

But now the user says they have unpaused the subscription. We have not received any new event though, so from our end, in our customer database, their subscription status is still paused, meaning they are unable to use our app properly.

Should we be receiving an event through when they unpause a subscription? And if so, what event type is it? I can’t find anything in the docs, so how are we meant to handle this situation?

Thanks,

Ian

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1 reply

wes_clark
RevenueCat Staff
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  • RevenueCat Staff
  • 309 replies
  • May 15, 2025

Hi! Here is the expected flow for a pause-unpause flow for a user’s subscription in Google Play. Did the user’s subscription expire before they unpaused the subscription or did they unpause before the billing period ended? It would be helpful for me to take a look at the exact user if you could share the app user ID. If you would rather not share that information publicly, you can create a private support ticket


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