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Question

Custom Offer Code Used Not Showing up as Expected

  • December 24, 2024
  • 1 reply
  • 42 views

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I am trying to get my brain around how custom offer codes are supposed to work and I just had a friend test one in my production app and everything worked (I think) but Revenuecat shows the offer used as a 1 week trial when the offer code was a 1 year trial. Here’s the scenario: 

  • I’m using paywalls and I have a $29.99 annual subscription with a 1 week free trial
  • Everything about the paywall has been tested in prod and works great
  • I created a custom offer code in App Store Connect for my early users to get a free year of the app.
  • I am only using this code via the App Store link. User gets a link and goes through the App Store redemption process.
  • A friend of mine tested this process and it seemed to work for him. His subscription in settings shows that he has the 1 year free trial.

The problem is, when he signed up, Revenuecat shows his subscription as the standard 1 week trial not a 1 year trial. I maybe be misunderstanding how this should work on the Revenuecat side but is this expected? Seems like Revenuecat should show that he has the 1 year trial. 

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1 reply

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 501 replies
  • January 7, 2025

Hey ​@Don, could you open a support ticket in our dashboard (settings → contact us), referencing the user ID? We’ll take a closer look on our end to see what the App Store is reporting. 

Thanks!


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