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IOS configuration problem |😿‼️ There is an issue with your configuration

  • October 27, 2022
  • 7 replies
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I am using real device for test and I am getting these errors:

🍎‼️ Error fetching offerings - The operation couldn’t be completed. (RevenueCat.OfferingsManager.Error error 1.)

2022-10-27 13:47:15.436381+0300 Runner[12975:595117] [Purchases] - ERROR: 😿‼️ There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).

More information: https://rev.cat/why-are-offerings-empty

2022-10-27 13:47:15.445840+0300 Runner[12975:595300] flutter: PlatformException(23, There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used).

 

But I have conjectures:

  1. I created a product in subscription (photo below - photo.png). Should i create a inn-app-purchase in inn-app-purchase for subscription product (monthly)? (Is this why it doesn't work?)
  2. Also my “Paid Apps” status is “Pending User Info” (photo below - photo2.png). Just “Free Apps” status is “active”. Should i set up tax in “Paid apps” for subscription product (monthly). (Is this why it doesn't work?)

 

Best answer by Michael Fogel

Hey there! 

 

I actually just responded to your support ticket, but I figure id also answer the questions here as well. 

 

I created a product in subscription (photo below - photo.png). Should i create a inn-app-purchase in inn-app-purchase for subscription product (monthly)? (Is this why it doesn't work?)

You should create subscription products under subscriptions and non-subscription products under in-app purchases in the App Store Connect. 

Also my “Paid Apps” status is “Pending User Info” (photo below - photo2.png). Just “Free Apps” status is “active”. Should i set up tax in “Paid apps” for subscription product (monthly). (Is this why it doesn't work?)

Yes, you need to fill out tax and banking info and sign all of the prompted contracts in App Store Connect. 

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Michael Fogel
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  • Michael Fogel
  • Dedicated Contributor
  • 382 replies
  • Answer
  • October 27, 2022

Hey there! 

 

I actually just responded to your support ticket, but I figure id also answer the questions here as well. 

 

I created a product in subscription (photo below - photo.png). Should i create a inn-app-purchase in inn-app-purchase for subscription product (monthly)? (Is this why it doesn't work?)

You should create subscription products under subscriptions and non-subscription products under in-app purchases in the App Store Connect. 

Also my “Paid Apps” status is “Pending User Info” (photo below - photo2.png). Just “Free Apps” status is “active”. Should i set up tax in “Paid apps” for subscription product (monthly). (Is this why it doesn't work?)

Yes, you need to fill out tax and banking info and sign all of the prompted contracts in App Store Connect. 

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    Elif Yücel
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 I am using real device for testing apk , the code directly goes inti catch and gives this error -

There is an issue with your configuration. Check the underlying error for more details.

 

The same code works fine with apple packages for ios .This issues occurs in android 

 

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  • majestic_
  • Member
  • 5 replies
  • May 21, 2023

I am having the same problem. On Android

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majestic_ wrote:

I am having the same problem. On Android

Did you solve it?

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  • smka
  • New Member
  • 1 reply
  • December 19, 2023

Yes, you need to fill out tax and banking info and sign all of the prompted contracts in App Store Connect. 

Please, add this info in iOS section here: https://rev.cat/why-are-offerings-empty

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    rafal-65c6d4
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  • rafal-65c6d4
  • New Member
  • 3 replies
  • December 27, 2023
smka wrote:

Yes, you need to fill out tax and banking info and sign all of the prompted contracts in App Store Connect. 

Please, add this info in iOS section here: https://rev.cat/why-are-offerings-empty

 

It is there: “2. You've signed your 'Paid Applications Agreement'.”

 

BUT, I agree that it’s not entirely clear you need to complete the entire process. For example, second part of it is adding bank account and stuff. I think this part is also needed.

Z
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I found the solution at the end of three days.

 

Every subscription was only active for Germany, and we kept getting this error when a device registered in the UK downloaded it from the app store.

 

If you can't solve it despite all instructions, make sure to check this situation as well.

make sure all countries are available.

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