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Question

EXPIRATION event not triggered

  • April 20, 2022
  • 1 reply
  • 78 views

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Hi!

I have this customer https://app.revenuecat.com/customers/ef084a7e/64164405

which had BILLING_ISSUE and CANCELLATION  events but no EXPIRATION event, although the "grace_period_expiration_at_ms" is passed.

 

We are relying on EXPIRATION event to remove access.

Can you check why there’s no EXPIRATION EVENT?

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1 reply

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 501 replies
  • May 6, 2022

Hey @Luca Sadurny!

The engineering team recently identified an issue that caused missing expiration events in certain cases - have you found any other cases of this issue occurring recently?


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