Hi,
We have noticed that there are no webhooks for when a user’s billing issue gets resolved in the app store/play store. This means that currently when we are looking at user events streams we are not actually able to tell if a user still has a subscription or not until we receive either a renewal event or an expiration event. I was wondering if there is something we are missing and if there is some way to know when a billing issue has been successfully resolved.
Many thanks,
Lydia
Best answer by tina
Hey
That’s correct that we do not have a specific “billing issue resolved” webhook event. A RENEWAL event will indicate that the billing issue has been fixed, while an EXPIRATION event will inform you that the billing issue has not been resolved.
You should take a look at the expiration_at_ms field to determine when the user is expected to lose access (assuming you have grace periods enabled).
+10Hey
That’s correct that we do not have a specific “billing issue resolved” webhook event. A RENEWAL event will indicate that the billing issue has been fixed, while an EXPIRATION event will inform you that the billing issue has not been resolved.
You should take a look at the expiration_at_ms field to determine when the user is expected to lose access (assuming you have grace periods enabled).
Hey
Ok thank you for the info. Do you think this is something that might be worked on in future or is it just not possible?
Thanks,
Lydia
+9Hey billing_issue_resolved event. Like Tina said I think this would be almost identical to a renewal event following a billing issue. Any customer that had a renewal or trial conversion after a billing issue you could assume resolved it. Is there another use case you had in mind?
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