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Question

Offerings being fetched on emulator - but not device

  • August 8, 2024
  • 1 reply
  • 34 views
Z
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 ERROR  Error loading offerings: [Error: There is an issue with your configuration. Check the underlying error for more details. There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from App Store Connect (or the StoreKit Configuration file if one is being used). 

React Native + Expo - Testing Revenue Cat on iOS 
Having trouble getting offerings on my device, however I can get them  on my emulator, but they are in Sandbox mode and show the default of the image below. None of my products on App Store connect are priced at this value.

Please help - thanks

 

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1 reply

jeffrey_bunn
RevenueCat Staff
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  • jeffrey_bunn
  • RevenueCat Staff
  • 277 replies
  • August 13, 2024

Hi @zayd-adnan-1411da! If your products, offerings, or packages are empty it's most likely related to a configuration or setup issue in Apple/Google. We've put together a handy guide here that outlines the common reasons for this here: https://community.revenuecat.com/sdks-51/why-are-offerings-or-products-empty-124

Also, can you ensure you’re testing in the Sandbox, and not using a StoreKit configuration file? More information here: https://www.revenuecat.com/docs/test-and-launch/sandbox/apple-app-store

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