Hi,
We're stuck in an App Store review loop (Guideline 2.1 - Information Needed) and looking for advice from others who may have faced this.
The situation:
1. Apple reviewer logs in with our demo user and makes a Sandbox purchase
2. We provide a new demo user so they can test the paywall
3. When the reviewer logs in with the new demo user on the same device, the existing Sandbox subscription transfers over — because the reviewer's Sandbox Apple ID
hasn't changed
4. Every new demo user immediately has an active subscription
5. Apple keeps rejecting with the same "we need a user with expired subscription" template
Key insight:
The Sandbox subscription is tied to the reviewer's Apple ID, not to our demo user. No matter how many new demo users we provide, as long as the reviewer uses the
same device and Sandbox Apple ID — they will always have an active subscription.
What we've tried:
- Providing multiple demo users
- Explaining the situation to Apple in the review thread
- Asking Apple to cancel their Sandbox subscription or use a different Apple ID / device
Questions:
1. Has anyone else faced this specific loop?
2. Did Apple actually cancel their Sandbox subscription when asked?
3. Any other workarounds?
