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Question

Subscribe event is not being received in Facebook campaigns


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Revenuecat and Facebook ads integration seems to be working properly, events manager is collecting data for trial and subscribe events. However when targeting Subscribe event in a campaign (IOS 14.5+) the results are showing low to 0 subscriptions, while having a big number of trials in that campaign (campaign has been running for over a week now with no subscriptions which is very odd considering the optimization goal is the subscribe event). Wondering if anyone else faced a similar issue with event targeting?

2 replies

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  • RevenueCat Staff
  • 418 replies
  • August 26, 2023

Hi, in order to better assist you with this, can you please open a support ticket so we can look into your specific integration and see if something is wrong there? https://app.revenuecat.com/settings/support


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@rudolph-chalhoub-2c70ff how did you get the trial and subscription event to show up in the event manager in facebook..? I am having a hard to getting this data and training my campaign.


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