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Question

Stripe subscription renewal not synced


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Hello,

 

My Stripe account is associated to RevenueCat.

I have 3 yearly subscriptions in Stripe and the renewals are not automatically sent to RevenenueCat.

1 year ago I have tested renewal process with daily subscriptions and it was working fine.

 

Thanks in advance for your help.

Alexandre

2 replies

jazmine
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  • Dedicated Contributor
  • 122 replies
  • February 28, 2022

Hey @Alexandre DERRIEN , 

 

Is this issue still occurring? Additionally have you disconnected and re-connected your Stripe account at all? Even if it was a couple months ago? 


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Hi,

 

I already had a reply by email. The bug was caused by the deconnection  / reconnection from Stripe Account.


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