Question

Stripe subscription renewal not synced

  • 22 February 2022
  • 2 replies
  • 75 views

Badge +1

Hello,

 

My Stripe account is associated to RevenueCat.

I have 3 yearly subscriptions in Stripe and the renewals are not automatically sent to RevenenueCat.

1 year ago I have tested renewal process with daily subscriptions and it was working fine.

 

Thanks in advance for your help.

Alexandre


2 replies

Badge +1

Hi,

 

I already had a reply by email. The bug was caused by the deconnection  / reconnection from Stripe Account.

Userlevel 3
Badge +7

Hey @Alexandre DERRIEN , 

 

Is this issue still occurring? Additionally have you disconnected and re-connected your Stripe account at all? Even if it was a couple months ago? 

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