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Question

Stripe Billing error on successful purchase

  • January 10, 2025
  • 3 replies
  • 28 views

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Hi we recently set up stripe to handle web billing and set up server notifications as described in these docs (https://www.revenuecat.com/docs/web/stripe). However, on every purchase there is a billing issue, but I don’t see one when I look at the stripe webhook logs. Is there information that may be sent from stripe leading to us experiencing these billing errors?

On each purchase the following three webhooks are fired:

  • customer.subscription.created

  • customer.subscription.updated

  • invoice.updated

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3 replies

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 289 replies
  • January 14, 2025

Hi ​@jake lynch - it might be worth emailing us so we can dig into your logs, but for now, are you running this integration in Stripe Test Mode or in Live Mode? Also, are you receiving checkout.session.completed as well?


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  • Author
  • Helper
  • 14 replies
  • January 14, 2025

Hi ​@jeffrey_bunn

I have an ongoing support ticket as well - we have are sending these events in live mode. It seems to be that our invoices are first created as incomplete and then charged. Our developer is looking to see if we can skip the creation of the incomplete stripe invoice. 

Best, 

Jake


jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 289 replies
  • January 21, 2025

Hi ​@jake lynch, thanks for the update. I’ve located the support ticket you created and it looks like we recently merged a fix that may have been causing the issue you’ve been experiencing. Please let us know if you continue to experience this issue and we’ll be happy to further investigate.

Thanks!


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