Hello, I’m trying to configure my revenuecat project for development with Stripe, I already connect my stripe to revenuecat successfully, but in revenue cat when I try to add a Stripe product, it says “Product not found in live mode, it may exist as a test mode product”, and is right I want to add Stripe sandbox products, I don't want to test with live product, revenuecat is able to see the live ones, but not the ones that I created in the new Stripe sandbox or even Stripe Test mode. How can I create a test environment between revenuecat and stripe? Take in consideration that if I test with live products I can’t use Stripe fictitious credit cards, so is not an option.
Question
RevenueCat don't recognized Stripe products that are in the stripe sandbox
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+6Hi
We detected an issue yesterday where test mode isn’t available on new Stripe accounts that haven’t verified their business details. To be able to use test mode, you’ll need to verify your business details in Stripe.
This is only happening for new Stripe accounts, older test accounts or accounts that are already verified aren’t affected. You can find the full report here
Let me know if this works!
+1Hi
We detected an issue yesterday where test mode isn’t available on new Stripe accounts that haven’t verified their business details. To be able to use test mode, you’ll need to verify your business details in Stripe.
This is only happening for new Stripe accounts, older test accounts or accounts that are already verified aren’t affected. You can find the full report here
Let me know if this works!
Hi
the issue isn’t limited to new or unverified Stripe accounts. I have an older account that’s already verified, and I’m experiencing the same problem. RevenueCat shows me the information “Product not found in live mode. It may exist as a test mode product.” for Stripe products created in test mode. It works fine for live mode products, but not for test mode products. So this seems to be affecting more users than just those with new accounts.
Is there a workaround or a fix planned?
+1Hi
We detected an issue yesterday where test mode isn’t available on new Stripe accounts that haven’t verified their business details. To be able to use test mode, you’ll need to verify your business details in Stripe.
This is only happening for new Stripe accounts, older test accounts or accounts that are already verified aren’t affected. You can find the full report here
Let me know if this works!
Hi
the issue isn’t limited to new or unverified Stripe accounts. I have an older account that’s already verified, and I’m experiencing the same problem. RevenueCat shows me the information “Product not found in live mode. It may exist as a test mode product.” for Stripe products created in test mode. It works fine for live mode products, but not for test mode products. So this seems to be affecting more users than just those with new accounts.
Is there a workaround or a fix planned?
I got in touch with Support and they confirmed the issue is related to Stripe’s ongoing shift toward using sandbox environments as the default for testing.
In my case switching from test mode to the new sandbox mode in Stripe resolved the problem.
+6Hi
Thanks for letting us know! This is going to be helpful for other customers.
Best,
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