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Issues with Missing Webhooks for RENEW, CANCELLATION, and EXPIRATION Events in Sandbox Testing

  • August 27, 2024
  • 1 reply
  • 56 views

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I’m currently testing in the sandbox environment. The INITIAL_PURCHASE webhook is being delivered correctly, but I’m not receiving the RENEW, CANCELLATION, or EXPIRATION events.

 

What’s strange is that when I resubscribe, both the INITIAL_PURCHASE and the previous EXPIRATION events are delivered together at that time.

 

Can you help me understand why this is happening and how I can ensure that the RENEW, CANCELLATION, and EXPIRATION events are sent as expected?

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1 reply

sharif
RevenueCat Staff
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  • RevenueCat Staff
  • August 29, 2024

Hi @ot-db8279,

Is RevenueCat attempting to deliver the renewal webhook? Try going into the customer history, click a renewal event in the timeline, and check under Integrations - what events do you see?