Cannot import from stripe

Hey there,

Thank you for the question. Matt from RevenueCat here!

I logged into the logs for your account and found the issue. The product import failed because there was already another item with the same name. If helpful, I can private message you the product name it failed with.

I can see that 3 Stripe products have now been imported, so it appears the issue is now resolved.

However, if the issue is still happening, please can I ask you to review the product name and try the import again. If this doesn’t resolve the issue, please let me know and we’ll keep investigating!

I hope this helps!

I actually got the three products prior. But the ones that are failing were unable to be imported but it’s interesting cause it didn’t tell me the issue was that there was an item with the same name for the stripe import. 

Is it happening cause there’s a duplicate name on another platforms system? or should this only be occurring if it’s a product with the same name on the same platform? 

But feel free to message me with anything you have and I will check it out and see if we can resolve it together. 

Hey there,

Thank you for the additional information!

I can see you have also raised a support ticket for this. We’ll be able to share more specific details there about the issue, including the name causing the issue and why this is happening.

We’ll continue the conversation there!

Thank you!