Question

Unable to fetch Offerings error only for some users

  • 15 March 2024
  • 1 reply
  • 33 views
A
Badge +2

Hi RevenueCat Team,

I am getting the below error while fetching offerings only for some users and for most of users it’s working fine and payments are going through,
 

“PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store. More information: https://rev.cat/why-are-offerings….”

We did fetched some details from the devices it is happening.
They are completely valid model with latest Android versions.
And also they do have Play Store installed with latest version.
Also checked if they are eligible for a payment using callback provided by RevenueCat and it’s showing true.


Any help would be greatly appreciated



 

1 reply

H
Rank
Userlevel 4
Badge +8

Hi, this sounds like it is device-specific and generally when this happens it can be due to the following:

  • If the Play Store version is outdated 
  • If the Android version is outdated 
  • Availability of products

Can you check if these users are trying to purchase products in an invalid area? You’ll want to check the Google Play Console to make sure the products are available in the country/region.  

Can you also let me know if you are able to reproduce this in sandbox? If so, can you send those debug logs here?

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