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Question

There was a problem with the App Store. STORE_PROBLEM

  • January 13, 2025
  • 1 reply
  • 303 views

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I have 4 apps in production from the same source of code. they are different only in JSON files used as sources.
two of the apps fails with the same error (BOTH production!!! and sandbox)
failing apps is for BY (Belarus) and RU (Russia) regions
two others works fine:
they are for KZ (Kazakhstan) and UK (the Ukraine) regions.

Is it some kind of sanctions from Revenue cat? 

this is so critical because people loosing money and customers

Unhandled error happened: Error Domain=RevenueCat.ErrorCode Code=2 "There was a problem with the App Store." UserInfo={NSLocalizedDescription=There was a problem with the App Store., NSUnderlyingError=0x301b43060 {Error Domain=StoreKit.StoreKitError Code=2 "Не удается выполнить запрос"}, readable_error_code=STORE_PROBLEM, source_file=RevenueCat/StoreKitError+Extensions.swift:43, source_function=asPurchasesError}

but the most crazies moment here is that the same builds works fine on other devices:
it fails on my iPhone 13 Pro with 18.2.1 but it works on my iPad Pro 18.3 (BOTH production!!! and sandbox)

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1 reply

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 277 replies
  • January 15, 2025

Hi ​@alexey-strokin, I’m sorry that you’ve run into these issues. I see you’re currently being helped by Mark, one of our SDK engineers, in this GitHub issue.

For others that see this, please note that this is not a regional issue, but instead a purchase bug introduced by Apple in iOS 18.2. More information is available in the GitHub issue (linked above).


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