Question

The device or user is not allowed to make purchase on iOS

  • 23 August 2023
  • 1 reply
  • 49 views

Badge +4

I see this error for our production app for iOS,
we are using 4.25.6 version of RevenueCat.
Error message is: “The device or user is not allowed to make purchase”

Does this occur because of parental controls?
Our app is +17


1 reply

Userlevel 4
Badge +8

Yes, if the user’s device has parental control this could be triggering this error. 

Some information on this is that this error is coming from Apple indicating that there is something with the user's Apple account or device resulting in them unable to make the purchase, such as parental controls. The users will want to make sure their device and Apple account are allowed to make in-app purchases.

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