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STORE_PROBLEM: There was a problem with the App Store

  • July 29, 2025
  • 3 replies
  • 209 views
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Hey, I'm using RevenueCat in my React Native app. When I attempt to purchase a subscription, the subscription sheet opens successfully, but after clicking "Subscribe," the process fails and returns an error.

My product is already approved by the App Store, and I’ve tested it both in Sandbox and through TestFlight, but I’m still encountering the same issue.

ERROR:
 ERROR  [RevenueCat] 💰 Product purchase for 'com.monthly_7D' failed with error: PurchasesError(error: There was a problem with the App Store., userInfo: ["source_file": "RevenueCat/StoreKitError+Extensions.swift:43", "readable_error_code": "STORE_PROBLEM", "NSLocalizedDescription": "There was a problem with the App Store.", "source_function": "asPurchasesError", "NSUnderlyingError": StoreKit.StoreKitError.unknown])

M
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3 replies

joan-cardona
RevenueCat Staff
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  • joan-cardona
  • RevenueCat Staff
  • July 31, 2025

Hi ​@victor-5990c6,

Would you mind logging out and logging back in from your sandbox Apple account? If this doesn’t work, restarting the device and uninstalling and installing again the app can work.

I’m sorry about this issue, sometimes the App Store gets stuck in a limbo and the only way to get it back again is resetting it.

Let me know if this worked!

Joan.
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  • yusuf-khn
  • Member
  • August 1, 2025

Hey ​@joan-cardona , i’ve been facing a similar issue with the sandbox environment, for more than a week now. I was able to purchase subscriptions initially but all of a sudden they stopped working. I always get the Unable to process your request. Please try again later. Environment: Sandbox error.

Now initially i though it was a me problem, thinking maybe the code changes broke something. But then I googled a lot, asked chatGPT for the solution. Tried everything but to absolutely no avail.

This is the error I get in the terminal

 ERROR  [RevenueCat] 🍎‼️ There was a problem with the App Store.
 ERROR  [RevenueCat] 💰 Product purchase for 'unferturfer899_1w_3d0_7d299' failed with error: PurchasesError(error: There was a problem with the App Store., userInfo: ["NSUnderlyingError": StoreKit.StoreKitError.unknown, "readable_error_code": "STORE_PROBLEM", "source_function": "asPurchasesError", "NSLocalizedDescription": "There was a problem with the App Store.", "source_file": "RevenueCat/StoreKitError+Extensions.swift:43"])

 

Letting you know that i have tried everything - restarting device, uninstalling / reinstalling app, logging our of the app store, making many new sandbox accounts.
Moreover, I tried making a new app, from scratch and just kept the subscription functionality to test it out. IT STILL DIDN’T WORK!

I feel totally out of options now and don’t even know what to do anymore :(

Also attaching the error alerts.

I would really really appreciate if you can help me out of this, honestly after so many tries, i just want out of it now. it’s all becoming more frustrating everyday.

 

joan-cardona
RevenueCat Staff
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  • joan-cardona
  • RevenueCat Staff
  • August 8, 2025

Hi ​@yusuf-khn,

I’m very sorry that you are facing this issue. In the debug logs, do you see any other messages coming from StoreKit? Is it possible that you have an unfinished transaction or a corrupted status?

And have you been able to test with a different device? It’d be great if you could try with a simulator in iOS 18.3 and see if you see the same error message.

Best,

Joan.
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