So we just got an e-mail from a client that states he has a subscription in our app, but when I look into our database, and in RevenueCat, this user does not.
However, his wife, who didn’t purchase a subscription, does have a subscription now, both in our database and in RevenueCat.
It turns out, that they both have an own Android device, but they share the same PlayStore account.
When this person wants to purchase a new subscription, he gets the error message “you already have a subscription”. Which makes sense, as the subscription is tight to the Play Store account.
However, I would expect that in this case either:
- his wife gets the entitlements removed, and he gains it
- or, they now both have the entitlements
How could it happen that his wife has a subscription?
And how can I make sure he gets the subscription, and his wife not?
And, even better, is it even possible to give them both a subscription, using the same Play Store account?
Thank you!
