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Question

Product change alert not showing in sandbox

  • 21 May 2022
  • 1 reply
  • 45 views

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Hi,

A quick question.

I’m using RevenueCat with the sandbox user. I have two same-level subscriptions, one is monthly and the other one is annual. I added them into one entitlement. When I try to purchase each of them separately, everything works as expected. 

But the issue is, I subscribe to the annual plan, after that I try to subscribe to the monthly plan, and its purchases monthly without any alert, like I have not subscribed to the annual plan. I’m expecting the alert which says, “Do you want to modify your subscription to monthly, and it will begin and you will be charged after x date...”. This alert pops up when I try with the StoreKit, but not popping up with the RevenueCat. 

Is this normal, will it work when it is in production? My app is v1.0 and has not been accepted yet.

My purchase function like;

Purchases.shared.purchasePackage(package) { transaction, info, error, userCancelled in …

Any idea?

Thank you.

 

1 reply

ryan
RevenueCat Staff
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  • RevenueCat Staff
  • 391 replies
  • May 23, 2022

Hi @question!

There shouldn’t be anything you need to do on your end to configure any Apple system alerts that appear during the purchase or crossgrade process. Apple actually doesn’t give developers any control over these alerts so they are what they are. I would double check that the crossgrade is going through as expected, but it’s typical to see different alert styles in sandbox and production. 


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