Question

Is anyone getting "A network error has occurred. The request timed out." right now?

  • 5 March 2024
  • 3 replies
  • 51 views

Badge +2

My network is working elsewhere. I’m just unable to fetch data from RevenueCat server at this point. 

[customer] WARN: ⚠️ Attempt to update CustomerInfo from network failed.

The operation couldn’t be completed. (RevenueCat.BackendError error 0.)

Underlying error: The request timed out.


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3 replies

Userlevel 4
Badge +8

Hi, by ‘my network is working elsewhere’ does this mean you are using a proxy? If you are then you will need to make sure you are setting the proxy key properly and using the proxyURL method. The promise will be rejected if configure has not been called yet or if there's an error setting the proxy URL. 

Badge +2

Thank you for responding, Haley. 

No, I am not using a proxy. What I meant was I was able to go to other sites such as google; just was unable to fetch data from RevenueCat. 

Userlevel 4
Badge +8

Hi, sorry to hear that RevenueCat is not working on your network. Some networks or VPNs could block RevenueCat, so you can check to see if this is what is causing the error.