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Question

iOS: SKProductsRequest took too long to complete

  • February 4, 2024
  • 34 replies
  • 1997 views
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34 replies

A
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Experiencing this problem too. Never encountered it before. Please provide a status update.

    D
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    • dave-rc
    • New Member
    • July 8, 2024

    Yup definitely experiencing that as well everywhere : in Production, in Debug, and in Test Flight ...

    A
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    • asindhu
    • Helper
    • July 10, 2024

    I am experiencing this as well, only in production in the wild, and cannot repro locally no matter how many times I try. Early days for my app but already in Sentry I see 48 users and 182 events for this issue, by far the highest out of any. RC team please assist, thank you!

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      • dave-rc
      • New Member
      • July 10, 2024

      The RevenueCat SDK 5.0 has been published for iOS, does it fix the problem? Did anyone test ? Or anyone at RC can confirm ?

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      • georg-san
      • New Member
      • July 17, 2024

      Same issue here. 

       

      Did some investigation with with different versions but the versioning seems a bit all over the place

       

      Here is our (Expo) setup: 

      "react-native-purchases": "^7.3.1",
      "react-native": "0.74.3",

      Error: SKProductsRequest took too long to complete.

       

      Not able to reproduce locally or in TestFlight. Error happens only in production and affects roughly ~20% of our users (over the last 72h). 

       

      Given how critical this issue is and how long this has been open (~ 5 months) - can this please be prioritised?

       

      M
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      I’m facing this issue as well on Aug 27th at 17:30 UTC. Right now it’s preventing me from logging into my app. Currently I’m depending on these API calls when I log in a user but it seems like maybe I need to fetch this data in the background. I don’t know. This is a disappointing issue for me.

        R
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        Everything was working fine its been an hour since this happened.
        [Error: SKProductsRequest took too long to complete.]
        What do you mean its related to app review?

          S
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          • srdbranding
          • New Member
          • August 27, 2024

          Is RevenueCat having service interruptions? I’m also experiencing an error SKErrorDomain at Aug 27, 14:30 UTC which didn’t appear before. 

           

          Edited:

          Nevermind, I followed this links instructions - https://stackoverflow.com/questions/58020258/requesting-an-in-app-purchase-in-ios-13-fails and was able to resolve the issue. 

           

          I’m not sure why I didn’t need a storekit configuration file before but my issue was resolved. 

            B
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            • boramaapps
            • Member
            • August 27, 2024

            I’m seeing the same error now (Aug 27), restarting the app doesn’t help.

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