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iOS 15.4 Redeem Cod bug


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  • New Member
  • 4 replies
  • July 8, 2022

Hi @Andy thanks for the tip re: Option 2. We tried it and the redemption flow works smoothly, but when we open the app afterwards, the entitlement doesn’t appear in the RevenueCat API so the app appears as if the user is not upgraded.

 

Is there something else we need to do to make this work? Thanks!


Andy
RevenueCat Staff
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  • RevenueCat Staff
  • 237 replies
  • July 8, 2022

In order for that to work, you need to make sure you set up a listener for updates: https://docs.revenuecat.com/docs/customer-info#listening-for-customerinfo-updates


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  • New Member
  • 4 replies
  • July 14, 2022

Thanks @Andy. We have a listener set up, but it’s still not registering for some reason…I also looked up the customer on RevenueCat and confirmed the code was successfully applied there.

 

Is there anything else we need to do? (The old redemption code sheet worked fine for us pre-iOS 15.) Thanks!


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  • Member
  • 5 replies
  • January 25, 2023

Hi! It’s been working perfectly since this issue was marked as SOLVED, but I’ve started receiving complains from users of my app getting this exact same message. I’ve the latest RevenueCat update from CocoaPods in my app, and the users that are complaining about this are on iOS 16.3. Is anyone facing the same issues? Thanks


Andy
RevenueCat Staff
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  • RevenueCat Staff
  • 237 replies
  • January 25, 2023

@balsalobre the promo code redemption sheet has proven to be unreliable over the years, unfortunately, so I’m not surprised. 

 

We’ve stopped recommending its use and instead we recommend having the users redeem codes by opening a link with the code filled in. 

Instructions for how to do that are available here:

https://www.revenuecat.com/docs/ios-subscription-offers#option-1-in-app-redemption-sheet


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  • Member
  • 5 replies
  • January 25, 2023
Andy wrote:

@balsalobre the promo code redemption sheet has proven to be unreliable over the years, unfortunately, so I’m not surprised. 

 

We’ve stopped recommending its use and instead we recommend having the users redeem codes by opening a link with the code filled in. 

Instructions for how to do that are available here:

https://www.revenuecat.com/docs/ios-subscription-offers#option-1-in-app-redemption-sheet

Awesome, thanks Andy. Funny thing is that I did that in a previous release but changed to the “integrated” option because I liked the UX better. Will go back to AppStore links.

 

Cheers!


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Hey folks,

Just an update on this – I followed the advice in the documentation to make my own code redemption sheet, but unfortunately App Review rejected my app due to it.

I built a sheet for people to enter a code, with a ‘redeem on the App Store’ button which would open the App Store app with the code prefilled, and they rejected it for saying I was circumventing the normal redemption flow. I went back and forth with them over a few days, trying to explain that I wasn’t circumventing the App Store, but they refused to budge and I ended up removing it to unblock my release.

Of course, none of this is RevenueCat’s fault or responsibility, I’m just mentioning it for the record if anybody else comes across the same issue.


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