Google Play Pass no longer working for new play pass

  • 30 August 2022
  • 1 reply
  • 31 views

Badge +6

In the past 2 weeks we have had 5 Google Play Pass users complain that they are not getting an unlocked version of our app upon install.
 

When we look up their accounts in the Rev Cat portal we are not seeing any entitlements.  Please check the following account ids:

eccadc44-b852-49e3-9abd-98ca8caaa579

3e02d09e-39af-4f3e-97e7-1202c5721a80

0bbacb64-3025-438d-9c97-e9072834ad3f

ff55917c-c849-4a1e-8a76-47055e13cf62

 

Normally we see the entitlements that are tied to purchase we provisioned for Google Play Pass on accounts like these in the portal


1 reply

Userlevel 5
Badge +7

Hi @Shiv, for requests like this that include customer data, would you mind contacting the support team via http://revenuecat.com/support so that we can look directly into the specific cases?

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