+3
I did all configuration but in the terminal i am getting this error “😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.” and also i waited 36 hours but still not getting offering, can anyone help me please i am stuck
Best answer by Yousef
View originalFor this situation, we will need additional info to help. You can submit a ticket from your RevenueCat dashboard at: app.revenuecat.com/settings/support.
+3
Everything was okay the problem was the about my app id, my app id was wrong
+1
06-12 08:46:36.672 17500 17895 W BillingClient: getSkuDetails() failed. Response code: 2
06-12 08:46:36.672 17500 17895 E [Purchases] - ERROR: 🤖‼️ Error when fetching products DebugMessage: An internal error occurred.. ErrorCode: 2.
06-12 08:46:36.673 17500 17895 E [Purchases] - ERROR: 🤖‼️ There was a problem with the store.
06-12 08:46:36.673 17500 17895 E [Purchases] - ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: 2., message='There was a problem with the store.')
06-12 08:46:37.204 17500 17585 I flutter : {} {2023-06-12 08:46:37.203000} {DrawerReportViewModel} {onTapSubmit: false} {LogLevel.INFO}
06-12 08:46:37.215 17500 17585 I flutter : {} {2023-06-12 08:46:37.214000} {AppSendLogs} {Running on Pixel 6} {LogLevel.INFO}
+1
Android Google Pixel can not fetch offerings. Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: 2., message='There was a problem with the store.')
06-12 08:41:27.027 17500 17500 D [Purchases] - DEBUG: ℹ️ App backgrounded
06-12 08:41:27.029 17500 17500 D [Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: 314707
06-12 08:41:27.029 17500 17500 D [Purchases] - DEBUG: ℹ️ No subscriber attributes to synchronize.
06-12 08:41:28.378 17500 20365 I FA : Application backgrounded at: timestamp_millis: 1686534086372
06-12 08:41:41.160 17500 17585 I flutter : {} {2023-06-12 08:41:41.160000} {SocketImplement} {dataHandler recv: ping} {LogLevel.INFO}{LogLevel.INFO}
06-12 08:46:08.421 17500 17500 D [Purchases] - DEBUG: ℹ️ App foregrounded
06-12 08:46:08.421 17500 17500 D [Purchases] - DEBUG: ℹ️ Checking if cache is stale AppInBackground false
06-12 08:46:08.421 17500 17500 D [Purchases] - DEBUG: ℹ️ CustomerInfo cache is stale, updating from network in foreground.
06-12 08:46:08.421 17500 17500 D [Purchases] - DEBUG: Retrieving customer info with policy: FETCH_CURRENT
06-12 08:46:08.422 17500 17500 D [Purchases] - DEBUG: ℹ️ Offerings cache is stale, updating from network in foreground
06-12 08:46:08.422 17500 17500 D [Purchases] - DEBUG: 😻 Offerings updated from network.
06-12 08:46:08.422 17500 17500 D [Purchases] - DEBUG: ℹ️ Updating pending purchase queue
06-12 08:46:08.422 17500 17500 D [Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: 314707
06-12 08:46:08.422 17500 17500 D [Purchases] - DEBUG: ℹ️ No subscriber attributes to synchronize.
06-12 08:46:08.423 17500 17500 I FIAM.Headless: went foreground
06-12 08:46:08.424 17500 17500 I FIAM.Display: Binding to activity: com.five.gen.care.chillaxbaby.MainActivity
06-12 08:46:08.424 17500 17500 I FIAM.Headless: Setting display event component
06-12 08:46:08.426 17500 17585 I flutter : {} {2023-06-12 08:46:08.426000} {DashboardViewModel} {--resumed--BACKGROUND_MONITORING:false} {LogLevel.INFO}{LogLevel.INFO}
06-12 08:46:08.797 17500 19414 D TrafficStats: tagSocket(91) with statsTag=0x0, statsUid=-1
06-12 08:46:09.689 17500 17888 D [Purchases] - DEBUG: API request started: GET /subscribers/314707
06-12 08:46:09.691 17500 17888 D [Purchases] - DEBUG: API request completed with status: GET /subscribers/314707 304
06-12 08:46:09.692 17500 17888 D [Purchases] - DEBUG: 😻 CustomerInfo updated from network.
06-12 08:46:09.997 17500 17888 D [Purchases] - DEBUG: API request started: GET /subscribers/314707/offerings
06-12 08:46:09.998 17500 17888 D [Purchases] - DEBUG: API request completed with status: GET /subscribers/314707/offerings 304
06-12 08:46:09.999 17500 17888 D [Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: motoprod_premium.800.bs_monthly, motoprod_premium.800.bs_yearly, motoprod_access_notify_rejection_monthly, motoprod_access_notify_rejection_yearly, motoprod_elderly_protection_monthly, motoprod_elderly_protection_yearly, motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-12 08:46:10.000 17500 17888 D [Purchases] - DEBUG: ℹ️ Querying purchases
06-12 08:46:10.011 17500 18053 D [Purchases] - DEBUG: ℹ️ Cleaning previously sent tokens
06-12 08:46:10.011 17500 18053 D [Purchases] - DEBUG: ℹ️ Tokens already posted: []
06-12 08:46:10.011 17500 18053 D [Purchases] - DEBUG: ℹ️ Saving tokens []
06-12 08:46:10.011 17500 18053 D [Purchases] - DEBUG: ℹ️ Tokens already posted: []
06-12 08:46:10.064 17500 17893 W BillingClient: getSkuDetails() failed. Response code: 2
06-12 08:46:10.065 17500 17893 E [Purchases] - ERROR: 🤖‼️ Error when fetching products DebugMessage: An internal error occurred.. ErrorCode: 2.
06-12 08:46:10.065 17500 17893 E [Purchases] - ERROR: 🤖‼️ There was a problem with the store.
06-12 08:46:10.065 17500 17893 E [Purchases] - ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: 2., message='There was a problem with the store.')
06-12 08:46:11.162 17500 17585 I flutter : {} {2023-06-12 08:46:11.162000} {FePe App} {****** Go to home page *******} {LogLevel.INFO}
06-12 08:46:11.164 17500 17585 I flutter : {} {2023-06-12 08:46:11.164000} {DashboardViewModel} {eventBus Instance of 'ResetTabsEvent'} {LogLevel.INFO}
06-12 08:46:34.179 17500 17585 I flutter : {} {2023-06-12 08:46:34.179000} {HomePageViewModel} {--paused--} {LogLevel.INFO}
06-12 08:46:34.241 17500 17500 D [Purchases] - DEBUG: ℹ️ App backgrounded
06-12 08:46:34.241 17500 17500 D [Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: 314707
06-12 08:46:34.241 17500 17500 D [Purchases] - DEBUG: ℹ️ No subscriber attributes to synchronize.
06-12 08:46:35.567 17500 20722 I FA : Application backgrounded at: timestamp_millis: 1686534393560
06-12 08:46:36.262 17500 17500 D [Purchases] - DEBUG: ℹ️ App foregrounded
06-12 08:46:36.262 17500 17500 D [Purchases] - DEBUG: ℹ️ Checking if cache is stale AppInBackground false
06-12 08:46:36.262 17500 17500 D [Purchases] - DEBUG: ℹ️ Offerings cache is stale, updating from network in foreground
06-12 08:46:36.263 17500 17500 D [Purchases] - DEBUG: 😻 Offerings updated from network.
06-12 08:46:36.263 17500 17500 D [Purchases] - DEBUG: ℹ️ Updating pending purchase queue
06-12 08:46:36.263 17500 17500 D [Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: 314707
06-12 08:46:36.263 17500 17500 D [Purchases] - DEBUG: ℹ️ No subscriber attributes to synchronize.
06-12 08:46:36.265 17500 17500 I FIAM.Headless: went foreground
06-12 08:46:36.265 17500 17585 I flutter : {} {2023-06-12 08:46:36.265000} {DrawerReportViewModel} {_requestPermission _permission androidInfo version: 33} {LogLevel.INFO}
06-12 08:46:36.266 17500 17500 I FIAM.Display: Binding to activity: com.five.gen.care.chillaxbaby.MainActivity
06-12 08:46:36.266 17500 17500 I FIAM.Headless: Setting display event component
06-12 08:46:36.269 17500 17585 I flutter : {} {2023-06-12 08:46:36.268000} {DashboardViewModel} {--resumed--BACKGROUND_MONITORING:false} {LogLevel.INFO}
06-12 08:46:36.269 17500 17585 I flutter : {} {2023-06-12 08:46:36.269000} {FepeAuthServiceInternal} {checkHealth} {LogLevel.INFO}
06-12 08:46:36.270 17500 17585 I flutter : {} {2023-06-12 08:46:36.270000} {AppUtil} {getNTPTimeOffset local: 2023-06-12 08:46:36.269699} {LogLevel.INFO}
06-12 08:46:36.270 17500 17585 I flutter : {} {2023-06-12 08:46:36.270000} {HomePageViewModel} {--resumed--} {LogLevel.INFO}
06-12 08:46:36.270 17500 17585 I flutter : {} {2023-06-12 08:46:36.270000} {DeviceInternal} {checkHeathHandle} {LogLevel.INFO}
06-12 08:46:36.271 17500 17585 I flutter : {} {2023-06-12 08:46:36.271000} {VM855 CONNECT} {checkHealth status:DeviceStatus.CONNECTING isOnline:0 p2pType:-1 connectingTimer:258} {LogLevel.INFO}
06-12 08:46:36.271 17500 17585 I flutter : {} {2023-06-12 08:46:36.271000} {VM855 CONNECT} {checkHealth VM855 CONNECT is connecting time long NOT response} {LogLevel.INFO}
06-12 08:46:36.271 17500 17585 I flutter : {} {2023-06-12 08:46:36.271000} {VM855 CONNECT} {_write cmd:ping} {LogLevel.INFO}
06-12 08:46:36.281 17500 17500 E SurfaceSyncer: Failed to find sync for id=0
06-12 08:46:36.281 17500 17500 E SurfaceSyncer: Failed to find sync for id=1
06-12 08:46:36.281 17500 17500 E SurfaceSyncer: Failed to find sync for id=2
06-12 08:46:36.281 17500 17500 E SurfaceSyncer: Failed to find sync for id=3
06-12 08:46:36.281 17500 17500 E SurfaceSyncer: Failed to find sync for id=4
06-12 08:46:36.287 17500 17585 I flutter : {} {2023-06-12 08:46:36.287000} {FileNamePreferences} {apply app_shared_preferences} {LogLevel.INFO}
06-12 08:46:36.289 17500 17585 I flutter : {} {2023-06-12 08:46:36.288000} {FileNamePreferences} {_writeFile} {LogLevel.INFO}
06-12 08:46:36.290 17500 17585 I flutter : {} {2023-06-12 08:46:36.289000} {FileNamePreferences} {_getLocalFile /data/user/0/com.fivegencare.com.motorola.nursery/app_flutter/app_shared_preferences} {LogLevel.INFO}
06-12 08:46:36.441 17500 17585 I flutter : {} {2023-06-12 08:46:36.441000} {AppUtil} {getNTPTimeOffset local: 2023-06-12 08:46:36.269699 ntpTimeOffset -1326} {LogLevel.INFO}
06-12 08:46:36.622 17500 17888 D [Purchases] - DEBUG: API request started: GET /subscribers/314707/offerings
06-12 08:46:36.623 17500 17888 D [Purchases] - DEBUG: API request completed with status: GET /subscribers/314707/offerings 304
06-12 08:46:36.624 17500 17888 D [Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: motoprod_premium.800.bs_monthly, motoprod_premium.800.bs_yearly, motoprod_access_notify_rejection_monthly, motoprod_access_notify_rejection_yearly, motoprod_elderly_protection_monthly, motoprod_elderly_protection_yearly, motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-12 08:46:36.624 17500 17888 D [Purchases] - DEBUG: ℹ️ Querying purchases{LogLevel.INFO}
06-12 08:46:36.638 17500 17891 D [Purchases] - DEBUG: ℹ️ Cleaning previously sent tokens
06-12 08:46:36.638 17500 17891 D [Purchases] - DEBUG: ℹ️ Tokens already posted: []
06-12 08:46:36.638 17500 17891 D [Purchases] - DEBUG: ℹ️ Saving tokens []
06-12 08:46:36.638 17500 17891 D [Purchases] - DEBUG: ℹ️ Tokens already posted: []
06-12 08:46:36.640 17500 17585 I flutter : {} {2023-06-12 08:46:36.640000} {VM855 CONNECT} {dataHandler cmd=pong str=pong} {LogLevel.INFO}
06-12 08:46:36.643 17500 17585 I flutter : {} {2023-06-12 08:46:36.642000} {VM855 CONNECT} {_write cmd:pang} {LogLevel.INFO}
06-12 08:46:36.643 17500 17585 I flutter : navugation out
06-12 08:46:36.643 17500 17585 I flutter : null
06-12 08:46:36.672 17500 17895 W BillingClient: getSkuDetails() failed. Response code: 2
06-12 08:46:36.672 17500 17895 E [Purchases] - ERROR: 🤖‼️ Error when fetching products DebugMessage: An internal error occurred.. ErrorCode: 2.
06-12 08:46:36.673 17500 17895 E [Purchases] - ERROR: 🤖‼️ There was a problem with the store.
06-12 08:46:36.673 17500 17895 E [Purchases] - ERROR: 🤖‼️ Error fetching offerings - PurchasesError(code=StoreProblemError, underlyingErrorMessage=Error when fetching products. DebugMessage: An internal error occurred.. ErrorCode: 2., message='There was a problem with the store.')
06-12 08:46:37.204 17500 17585 I flutter : {} {2023-06-12 08:46:37.203000} {DrawerReportViewModel} {onTapSubmit: false} {LogLevel.INFO}
06-12 08:46:37.215 17500 17585 I flutter : {} {2023-06-12 08:46:37.214000} {AppSendLogs} {Running on Pixel 6} {LogLevel.INFO}
+1
In the RC, we define the Indentifier is "motoprod_video_storage_1_day_monthly:p1m" but [Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: motoprod_video_storage_1_day_monthly,
06-13 15:56:11.443 17577 17794 D [Purchases] - DEBUG: API request started: GET /subscribers/323348/offerings
06-13 15:56:11.446 17577 17794 D [Purchases] - DEBUG: API request completed with status: GET /subscribers/323348/offerings 200
06-13 15:56:11.447 17577 17794 D [Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-13 15:56:11.466 17577 17827 D [Purchases] - DEBUG: ℹ️ Products request finished for motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-13 15:56:11.466 17577 17827 D [Purchases] - DEBUG: 💰 Retrieved skuDetailsList:
06-13 15:56:11.467 17577 17827 D [Purchases] - DEBUG: ℹ️ Requesting products from the store with identifiers: motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-13 15:56:11.477 17577 17992 D [Purchases] - DEBUG: ℹ️ Products request finished for motoprod_video_storage_1_day_monthly, motoprod_video_storage_1_day_yearly, motoprod_video_storage_7_day_monthly, motoprod_video_storage_7_day_yearly_v2, motoprod_video_storage_30_day_monthly, motoprod_video_storage_30_day_yearly
06-13 15:56:11.477 17577 17992 D [Purchases] - DEBUG: 💰 Retrieved skuDetailsList:
06-13 15:56:11.478 17577 17992 E [Purchases] - ERROR: 😿‼️ Error fetching offerings - PurchasesError(code=ConfigurationError, underlyingErrorMessage=There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.
06-13 15:56:11.478 17577 17992 E [Purchases] - ERROR: More information: https://rev.cat/why-are-offerings-empty, message='There is an issue with your configuration. Check the underlying error for more details.')
06-13 15:56:11.482 17577 17648 I flutter : {} {2023-06-13 15:56:11.482000} {SubscriptionProvider} {_refreshOffers Configuring Error PlatformException(23, There is an issue with your configuration. Check the underlying error for more details., {code: 23, message: There is an issue with your configuration. Check the underlying error for more details., readableErrorCode: ConfigurationError, readable_error_code: ConfigurationError, underlyingErrorMessage: There's a problem with your configuration. None of the products registered in the RevenueCat dashboard could be fetched from the Play Store.
06-13 15:56:11.482 17577 17648 I flutter : More information: https://rev.cat/why-are-offerings-empty}, null)} {LogLevel.INFO}
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