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Hi guys,
I complete setup for product and introductory offers for it on AppStore connect. Now I check eligibility for new user (by checkTrialOrIntroductoryPriceEligibility), and completion block return dictionary with eligibility statuses and associated products. My problem is that status for all products is “Not eligible for trial or introductory price.” Why SDK return wrong status?
Best answer by cody
View original
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Hey
The checkTrialOrIntroductoryPriceEligibility method takes the existing receipt on your device and checks the transactions to determine if the user is eligible or not for the product ID in question. If there’s no receipt available, this method will return ‘unknown’. If there’s an error parsing the local receipt, we’ll ask the backend for eligibility information, which will do its best to return a value based on the information in the user’s receipt. Debug logs will help to provide any relevant information about this method and potential errors.
If the method is returning ‘ineligible’, the method has likely found previous transactions from the user’s receipt either on-device or from the backend that indicate the user is ineligible for the introductory price. If you’re testing this method in sandbox, I’d recommend creating a new sandbox user and/or trying a fresh installation.
Generally, you should handle each of these cases, and inform your users based on the information you have available. Even if our method returns unknown or ineligible, Apple’s payment sheet will ultimately display the introductory price if the user is eligible for it and the user will confirm the terms of the purchase during the checkout.
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Hi checkTrialOrIntroductoryPriceEligibility
Some of our testers use TestFlight and tested purchases in the past, so they reset eligibility for intro pricing from App Store settings but the result remains “Not eligible for trial or introductory price.”.
We can confirm the intro (in this case a trial) was available by trying to proceed to the payment and checking the purchase confirmation page.
Is it possible that there is a bug regarding this specific case?
Thanks
I couldn't find `checkTrialOrIntroductoryPriceEligibility` and have eventually found out that it has been renamed to `checkTrialOrIntroDiscountEligibility` as of Purchases 4.0.0 as seen here, in case it helps someone visiting this thread.
I have found the same behaviour as
I tried the following and none of it served to reset the eligibility of the user for a free trial:
- delete the user in RevenueCat's sandbox dashboard
- reinstall the app from scratch
- log out the sandbox user and log in again
If I start the flow, then the system prompts tell me that the user has the free trial, but the response from RevenueCat is always non-eligible.
The only thing that worked to have a user eligible for free trial was to create a new test user in the sandbox in App Store Connect. Once I subscribed with this new sandbox user, I couldn't reset their eligibility again.
So as of these tests, it would look like once a sandbox users is used to subscribe once, then they are "burnt" and can't be used to test the full subscription scenarios. Is this intended behaviour? Is there a way to reset a test user eligibility for a free trial?
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HI
Unfortunately I don’t know of another way to consistently test user eligibility except for creating a new sandbox user each time. That is usually our solution to this issue.
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Confirmed - `checkTrialOrIntroductoryPriceEligibility` is what you need.
Would be good if this were documented in the official guides, probably under “Displaying Products”. Until finding this thread, found it confusing on how to determine if user should see free trial paywall, or regular paid paywall.
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Shall we use TrialOrIntroPriceEligibilityChecker’s checkEligibility function to check for trial eligibility for iOS 14 +
Edit: Okey found checkTrialOrIntroDiscountEligibility
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I may have found a bug.
I have a product that has no introductory offer set up on Connect. However, `checkTrialOrIntroductoryPriceEligibility` is returning `eligible`.
Do note, I have other product id’s in the same subscription group that do have trials.
Happening in both sandbox and production. Latest iOS sdk.
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Purchases.configure(with:
Configuration.Builder(withAPIKey: Constants.apiKey)
.with(appUserID: "<app_user_id>")
.with(usesStoreKit2IfAvailable: false)
.build()
)
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Purchases.configure(with:
Configuration.Builder(withAPIKey: Constants.apiKey)
.with(appUserID: "<app_user_id>")
.with(usesStoreKit2IfAvailable: false)
.build()
)
Thanks for the quick reply. Ok will give that a shot!
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Hi
Is this expected?
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.
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Is this available in Android SDK? I could not find anything related to `checkTrialOrIntroDiscountEligibility` in the Android API?
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Is there some other way to to check eligibility if checkTrialOrIntroDiscountEligibility is not available on Android? (we are using the Flutter SDK)
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Note that the reply refers to purchaserInfo, however, on Flutter v4 or higher, the object is called customerInfo. The steps should otherwise remain the same.
checkTrialOrIntroductoryPriceEligibility in our app using RC and just wanted to check this statement:
The
checkTrialOrIntroductoryPriceEligibilitymethod takes the existing receipt on your device and checks the transactions to determine if the user is eligible or not for the product ID in question. If there’s no receipt available, this method will return ‘unknown’.
Does that mean that it’s likely all new users will get an “unknown” eligibility response? (I am testing with a new sandbox account and get “unknown” but wanted to check if this is also the case for real-world production users)
Thanks in advance!
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@cody
I would also like to know what happens for new users who don’t have any receipt on their device …
The receipt not being available is most commonly seen in Sandbox and is not usually an issue in production. So this case of not having a receipt generated causing the eligibility to be off would be less common to see in production. In production, a receipt is generated when a user downloads the app and is saved against the Apple account.
So it seems that most, if not all, users on production will have a receipt and therefore return “eligible” or “ineligible”.
If there is no receipt for any reason, the method will always return “unknown”.
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Many thanks, that helps a lot!
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