"Customer Center" frequently shows "No subscriptions found"

Hey ​@Matt1Corey ,

This sounds like it might have to be an issue with how you are identifying users in the app.

Can you send a screenshot of what you are seeing on your end as well as verify that the app user ID that is currently logged in when viewing the customer center is the same one that currently has a subscription? 

Interesting - so these days, I’m just using anonymous user accounts when configuring RevenueCat, but some older users (including my own account, I think) may have a custom user id.  So presumably, it’s a minority of users who would have a problem, which is good at least.

If this is the case, it’s not clear to me why a user would have a problem with the Customer Center, but would not have a problem with their actual entitlements.  is there something there I’m missing?  Does the Customer Center not follow aliases/customer id changes in the same way as entitlement loading does?

I currently have it disabled, so I don’t have a screenshot right now, but can send one probably this weekend.  

​@Michael Fogel This is what Customer Center is showing me at the moment - again, this is my own user, which is in the minoring of having an old, custom user id.  I’m curious why purchases following the aliasing without issue, but the Customer Center does not.

 

​@Matt1Corey Thanks for the update! It’s great to hear that this is likely solved. Our team has since released 5.13.0 with additional functionality and bug fixes for Customer Center, so please upgrade and let us know if you encounter any issues.

The Subscription vs. Lifetime was definitely the issue - I have some Customer Center work to do this afternoon on a different app, so this is great to hear!