Are users who cancel a free trial (Introductory offer) eligible for promotional offers?

Question

Hi all,I haven't been able to find the answer to this specific case in the docs.When a user subscribes to a product that has an introductory offer (eg: 1 week free) and they then cancel thereby when the intro period runs out they won't be charged. My question is are they then eligible for a promotional offer?I am trying to implement a win back strategy for users that cancel their subscription and for this promotional offers work perfectly but I am also trying to nudge a user that has had a trial but canceled it into a discounted subscription Thanks so much

Michael Fogel · Accepted Answer

Hey There,Promo codes can be applied to bothExisting and Lapsed Users, so it really up to how you choose to implement this. When a free trial expires and isnt renewed, they are considered lapsed so you can apply a promo offer for them. These aren't applied automatically, but we do have a guide that goes over how to implement them with RevenueCat which can be found here.I hope that helps!

Nic Deane · Answer

Thanks Michael,I just needed to know what a lapsed free trial user was considered, thanks so much :)

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