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Question

Approved by Apple but payment Issues

  • December 8, 2024
  • 1 reply
  • 15 views

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I have an issue with my iOS app I just got it approved by Apple but something is wrong . When you download the app it’s asking for you to pay for the subscription but when you download that and load the app the paywall comes again and ask for payment again

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1 reply

kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • 405 replies
  • December 11, 2024

Hi ​@robert-santini-6246af,

Just to clarify - it sounds like the app is asking for payment again after deleting and re-downloading the app? Sometimes when an app is reinstalled, content might need to be reactivated. Your user may need to restore purchases to resync their receipt with RevenueCat’s servers: https://www.revenuecat.com/docs/getting-started/restoring-purchases


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