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šŸ¤– Android issue: There was a problem with the store.

  • October 26, 2022
  • 6 replies
  • 3016 views

Cameron Napoli
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We’ve periodically been seeing a ā€œThere was a problem with the storeā€ error when Android users try to purchase.

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Does RevenueCat have any logs that can help diagnose the error? Or how can I diagnose this problem?

Best answer by Miguel Carranza

Hi Cameron,

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I’d suggest following the error handling section in our docs to investigate the problem. For this particular error, the most common scenarios are:

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6 replies

Cameron Napoli
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Or maybe some way of understanding how to handle exceptions from Purchases.purchasePackage()Ā onĀ React Native.


Miguel Carranza
RevenueCat Staff
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  • RevenueCat Staff
  • Answer
  • October 26, 2022

Hi Cameron,

Ā 

I’d suggest following the error handling section in our docs to investigate the problem. For this particular error, the most common scenarios are:


Cameron Napoli
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@Miguel CarranzaĀ 

What exactly does RevenueCat’s retry mechanism look like? I shouldn’t try implementing my own retry mechanism in-app?

Ā 


Ā 

We’re still seeing errors and very worried about potential lost revenue:

Android 10, React Native error:

{
"nativeStackAndroid": [],
"userInfo": {
"userCancelled": false,
"code": 2,
"underlyingErrorMessage": "Google Play Error: Invalid Value",
"readableErrorCode": "StoreProblemError",
"readable_error_code": "StoreProblemError",
"message": "There was a problem with the store."
},
"message": "There was a problem with the store.",
"code": "2",
"userCancelled": false,
"line": 53,
"column": 1121,
"sourceURL": "index.android.bundle"
}

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  • New Member
  • January 12, 2024

Any news regarding this issue? @Miguel CarranzaĀ 
We face is quite regularly and this is very annoying for potential lost revenue as @Cameron NapoliĀ mentioned.


Rehan Git-Rehan05
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Hi, I was also facing the same issue.Ā I was using the emulator for Android app. Everything was configured successfully and was fully accurate because i have used revenuecat inapp subscriptions in many 3 to 4 apps before that one. But this error wastes my few hours.


At the end, I found you must login to Google Play store on the phone. 😐
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  • New Member
  • February 28, 2025

​@Rehan Git-Rehan05Ā  I did same.
but google store rejected it 2 times.
how to approve on google storeĀ 



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