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🤖 Android issue: There was a problem with the store.

  • 26 October 2022
  • 4 replies
  • 1003 views

We’ve periodically been seeing a “There was a problem with the store” error when Android users try to purchase.

 

Does RevenueCat have any logs that can help diagnose the error? Or how can I diagnose this problem?

Or maybe some way of understanding how to handle exceptions from Purchases.purchasePackage() on React Native.

Hi Cameron,

 

I’d suggest following the error handling section in our docs to investigate the problem. For this particular error, the most common scenarios are:

@Miguel Carranza 

What exactly does RevenueCat’s retry mechanism look like? I shouldn’t try implementing my own retry mechanism in-app?

 

 

We’re still seeing errors and very worried about potential lost revenue:

Android 10, React Native error:

{
  "nativeStackAndroid": n],
  "userInfo": {
    "userCancelled": false,
    "code": 2,
    "underlyingErrorMessage": "Google Play Error: Invalid Value",
    "readableErrorCode": "StoreProblemError",
    "readable_error_code": "StoreProblemError",
    "message": "There was a problem with the store."
  },
  "message": "There was a problem with the store.",
  "code": "2",
  "userCancelled": false,
  "line": 53,
  "column": 1121,
  "sourceURL": "index.android.bundle"
}

 

Any news regarding this issue? @Miguel Carranza 
We face is quite regularly and this is very annoying for potential lost revenue as @Cameron Napoli mentioned.

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