Hello I have been working with RevenueCat just fine for a couple of months, and suddenly I started having problems with in some devices. The calls to get the customer info, and the offerings, are not returning anything, I can see the debug logs but the function just hangs and does not return anything not even an exception.
Every call is under a try catch finally, I am logging every path and only the START is logged, and I can't get any information.
Device: iPhone 13 Pro Max
iOS: 18.5
Here are some logs:
LOG START - Getting subscription plan
LOG START - Getting subscription plan
DEBUG Token expired
DEBUG No Refresh token
DEBUG [RevenueCat] ℹ️ Configuring SDK using RevenueCat's UserDefaults suite.
DEBUG [RevenueCat] 👤 Identifying App User ID
DEBUG [RevenueCat] ℹ️ Observing StoreKit.Transaction.updates
DEBUG [RevenueCat] ℹ️ Debug logging enabled
DEBUG [RevenueCat] ℹ️ SDK Version - 5.30.0
DEBUG [RevenueCat] ℹ️ Bundle ID - *****
DEBUG [RevenueCat] ℹ️ System Version - Version 18.5 (Build 22F76)
DEBUG [RevenueCat] ℹ️ Not using a simulator.
DEBUG [RevenueCat] 👤 No initial App User ID
DEBUG [RevenueCat] ℹ️ Purchases is configured with response verification disabled
DEBUG [RevenueCat] ℹ️ Purchases is configured with StoreKit version 2
DEBUG [RevenueCat] ℹ️ Observing StoreKit.PurchaseIntent.intents
DEBUG [RevenueCat] ℹ️ Delegate set
DEBUG [RevenueCat] ℹ️ Offerings cache is stale, updating from network in foreground
DEBUG [RevenueCat] ℹ️ GetOfferingsOperation: Started
DEBUG [RevenueCat] ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings
DEBUG [RevenueCat] ℹ️ API request started: GET '/v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings'
DEBUG [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings' (304)
DEBUG [RevenueCat] ℹ️ No existing products cached, starting store products request for: ["***_enterprise_1m_5499", "***_business_1m_1199", "***_basic_1m_199_v2", "***_standard_1y_2999", "***_basic_1y_1999_v2", "***_premium_1m_499", "***_premium_1y_4999", "***_standard_1m_299", "***_business_1y_11999", "***_enterprise_1y_54999"]
DEBUG [RevenueCat] ℹ️ GetOfferingsOperation: Finished
DEBUG [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings, 0 requests left in the queue
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
DEBUG Token expired
DEBUG No Refresh token
LOG START - Getting subscription plan
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
LOG START - Getting subscription plan
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
DEBUG Token expired
DEBUG No Refresh token
DEBUG Token expired
DEBUG No Refresh token
LOG START - Getting subscription plan
WARN (ADVICE) View #629 of type RCTView has a shadow set but cannot calculate shadow efficiently. Consider setting a solid background color to fix this, or apply the shadow to a more specific component.
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
WARN (ADVICE) View #629 of type RCTView has a shadow set but cannot calculate shadow efficiently. Consider setting a solid background color to fix this, or apply the shadow to a more specific component.
DEBUG Token expired
DEBUG No Refresh token
DEBUG Token expired
DEBUG No Refresh token
LOG START - Getting subscription plan
DEBUG [RevenueCat] ℹ️ No cached Offerings, fetching from network
DEBUG [RevenueCat] ℹ️ CustomerInfo cache is stale, updating from network in foreground.
DEBUG [RevenueCat] ℹ️ Offerings cache is stale, updating from network in foreground
DEBUG [RevenueCat] ℹ️ GetOfferingsOperation: Started
DEBUG [RevenueCat] ℹ️ There are no requests currently running, starting request GET /v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings
DEBUG [RevenueCat] ℹ️ API request started: GET '/v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings'
DEBUG [RevenueCat] ℹ️ API request completed: GET '/v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings' (304)
DEBUG [RevenueCat] ℹ️ Found an existing request for products: ["***_premium_1m_499", "***_business_1y_11999", "***_premium_1y_4999", "***_enterprise_1y_54999", "***_basic_1y_1999_v2", "***_business_1m_1199", "***_enterprise_1m_5499", "***_basic_1m_199_v2", "***_standard_1m_299", "***_standard_1y_2999"], appending to completion
DEBUG [RevenueCat] ℹ️ GetOfferingsOperation: Finished
DEBUG [RevenueCat] ℹ️ Serial request done: GET /v1/subscribers/$RCAnonymousID%3A73cd6cd729da45a89ee75*****/offerings, 0 requests left in the queue
