Skip to main content
Question

Users not premium after purchase

  • February 28, 2025
  • 2 replies
  • 14 views
A
Forum|alt.badge.img+8

Hello,

 

We are seeing a weird behavior for some of our users: after purchasing a subscription they are not premium. To actually become premium, they need to do a restore of the purchase.

 

Do you know what could be the issue?

 

Thanks!

    2 replies

    kaitlin
    RevenueCat Staff
    Forum|alt.badge.img+6
    • kaitlin
    • RevenueCat Staff
    • 365 replies
    • March 4, 2025

    Hi ​@amsdamsgram,

    If you’re seeing this commonly, there’s a couple different places to check. We have some helpful articles for troubleshooting this:

    A
    1 person likes this
    • A
      amsdamsgram
    A
    Forum|alt.badge.img+8
    • amsdamsgram
    • Author
    • Dedicated Member
    • 26 replies
    • March 10, 2025

    Hi ​@kaitlin,

     

    Thank you for answer, we will have a look at the links you shared!

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings