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Question

Users not premium after purchase

  • February 28, 2025
  • 2 replies
  • 14 views

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Hello,

 

We are seeing a weird behavior for some of our users: after purchasing a subscription they are not premium. To actually become premium, they need to do a restore of the purchase.

 

Do you know what could be the issue?

 

Thanks!

2 replies

kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • 365 replies
  • March 4, 2025

Hi ​@amsdamsgram,

If you’re seeing this commonly, there’s a couple different places to check. We have some helpful articles for troubleshooting this:


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  • Author
  • Dedicated Member
  • 26 replies
  • March 10, 2025

Hi ​@kaitlin,

 

Thank you for answer, we will have a look at the links you shared!


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