We’ve periodically been seeing a “There was a problem with the store” error when Android users try to purchase.
Does RevenueCat have any logs that can help diagnose the error? Or how can I diagnose this problem?
Solved
🤖 Android issue: There was a problem with the store.
+5Best answer by Miguel Carranza
Hi Cameron,
I’d suggest following the error handling section in our docs to investigate the problem. For this particular error, the most common scenarios are:
- Google server is down
- Google Play Developer API Quota exceeded
- Invalid Android package name in the RevenueCat dashboard
- Google Billing Client SERVICE_TIMEOUT error
+5Or maybe some way of understanding how to handle exceptions from Purchases.purchasePackage() on React Native.
+6Hi Cameron,
I’d suggest following the error handling section in our docs to investigate the problem. For this particular error, the most common scenarios are:
- Google server is down
- Google Play Developer API Quota exceeded
- Invalid Android package name in the RevenueCat dashboard
- Google Billing Client SERVICE_TIMEOUT error
+5
What exactly does RevenueCat’s retry mechanism look like? I shouldn’t try implementing my own retry mechanism in-app?
We’re still seeing errors and very worried about potential lost revenue:
Android 10, React Native error:
{
"nativeStackAndroid": [],
"userInfo": {
"userCancelled": false,
"code": 2,
"underlyingErrorMessage": "Google Play Error: Invalid Value",
"readableErrorCode": "StoreProblemError",
"readable_error_code": "StoreProblemError",
"message": "There was a problem with the store."
},
"message": "There was a problem with the store.",
"code": "2",
"userCancelled": false,
"line": 53,
"column": 1121,
"sourceURL": "index.android.bundle"
}
+1Any news regarding this issue?
We face is quite regularly and this is very annoying for potential lost revenue as
+1Hi, I was also facing the same issue. I was using the emulator for Android app. Everything was configured successfully and was fully accurate because i have used revenuecat inapp subscriptions in many 3 to 4 apps before that one. But this error wastes my few hours.
At the end, I found you must login to Google Play store on the phone. 😐
+1
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