Why does the customers tab not show active entitlements in the user details page

When I look at a users detail in the customers tab (this URL: https://app.revenuecat.com/customers/) the entitlements section (in the top right of the page) always just shows “no current entitlements” even though the user I searched for has some active entitlements.

I verify the user has some entitlements by manually calling the RevenueCat API via code with the same user ID and getting the CustomerInfo object that list all of the active entitlements.

It makes testing a bit annoying that this data never seems to update. I’ve tried refreshing the page after multiple hours (over 12) and nothing still shows up. This is Sandbox data, does that make a difference?

Thanks