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Why did user convert from a trial after opting out of renewal?

K
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Hello,

 

I have a customer who was charged once their trial ended, even though they had cancelled their subscription before the trial came to an end.  Can you please help explain this?

The RevenueCat messages are:

  • Converted from a trial (8:41PM, 2023-05-10)
  • Opted-out of renew (5:12PM, 2023-05-10)
  • Started a trial (8:41PM, 2023-05-03)

Thank you!

Kris

Best answer by Cuespeak

Is this an iOS subscription? Apple state that you need to cancel 24 hours before renewal

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4 replies

C
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  • Cuespeak
  • Helper
  • 5 replies
  • Answer
  • May 11, 2023

Is this an iOS subscription? Apple state that you need to cancel 24 hours before renewal

K
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  • K
    kjack
K
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  • kjack
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  • 2 replies
  • May 11, 2023

Yes, this is an iOS subscription.  I didn’t know that!  Is it even true for a trial?

C
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  • Cuespeak
  • Helper
  • 5 replies
  • May 11, 2023

I’m sure I’ve read it somewhere. It’s the assumption I’ve been operating under anyway!

K
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  • kjack
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  • May 11, 2023

Interesting.  I see it here in Apple’s support https://support.apple.com/en-lamr/HT202039#:~:text=About%20subscriptions,hours%20before%20the%20trial%20ends.

 

Thank you for pointing this out!

C
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    Cuespeak

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