Hello,
I have a customer who was charged once their trial ended, even though they had cancelled their subscription before the trial came to an end. Can you please help explain this?
The RevenueCat messages are:
Thank you!
Kris
+1
Interesting. I see it here in Apple’s support https://support.apple.com/en-lamr/HT202039#:~:text=About%20subscriptions,hours%20before%20the%20trial%20ends.
Thank you for pointing this out!
+5
I’m sure I’ve read it somewhere. It’s the assumption I’ve been operating under anyway!
+1
Yes, this is an iOS subscription. I didn’t know that! Is it even true for a trial?
+5
Is this an iOS subscription? Apple state that you need to cancel 24 hours before renewal
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