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Question

Video Component Goes Dark on First Paywall Open (Works on Re-Open)

  • November 18, 2025
  • 11 replies
  • 148 views
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Hi! I’m using Paywall Builder to design my app’s paywall and recently added a video component for the first time. When I open the paywall in the app, the video starts playing, but after a few seconds the entire video area goes dark.

If I close and re-open the paywall, the video then plays normally in a loop with no issues.

Has anyone experienced this before, or know what might be causing the video to go dark on the first load? Any guidance would be appreciated!

I use the following template paywall:

 

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11 replies

jacob-rakidzich
RevenueCat Staff
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Hey, thanks for reporting this!

I found and fixed a bug for iOS like the one you’re describing already, so I’m hoping it’s a simple version update for you. That went out in the Flutter SDK versioned 9.9.6

Would you confirm that on that version and later that this bug still occurs?

—Jacob
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    • dkaangulhan
    • Author
    • New Member
    • November 18, 2025

    Hey, thanks for reporting this!

    I found and fixed a bug for iOS like the one you’re describing already, so I’m hoping it’s a simple version update for you. That went out in the Flutter SDK versioned 9.9.6

    Would you confirm that on that version and later that this bug still occurs?

    Thanks for response!

    I installed the latest version, 9.9.7, but the problem persists. I, first, encountered the problem on the version 9.9.6 btw.

      jacob-rakidzich
      RevenueCat Staff
      Forum|alt.badge.img+2

      Hey, thanks for reporting this!

      I found and fixed a bug for iOS like the one you’re describing already, so I’m hoping it’s a simple version update for you. That went out in the Flutter SDK versioned 9.9.6

      Would you confirm that on that version and later that this bug still occurs?

      Thanks for response!

      I installed the latest version, 9.9.7, but the problem persists. I, first, encountered the problem on the version 9.9.6 btw.



      Well, it appears that by fixing it for my build setup, I broke it for yours… I have ideas on how to fix it, and I will look into that. 

      —Jacob
      jacob-rakidzich
      RevenueCat Staff
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      Okay. I have a potential fix I’m going to ship soon. It will probably be out in the next Flutter release.

      —Jacob
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      • dkaangulhan
      • Author
      • New Member
      • November 23, 2025

      Thanks for your interest! purchases_flutter 9.9.8 was released recently. Does it solve the problem?

      jacob-rakidzich
      RevenueCat Staff
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      No. Unfortunately, the PR is still in review.

      —Jacob
      guilherme
      RevenueCat Staff
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      • guilherme
      • RevenueCat Staff
      • December 4, 2025

      Hi, just a quick update here, to keep this opened - that the PR is still in review!

      I will be sure to let you know once I have any updates here.

      Best,

      Gui, Developer Support Engineer @ RevenueCat
      guilherme
      RevenueCat Staff
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      • guilherme
      • RevenueCat Staff
      • December 16, 2025

      Hi again, just wanted to drop a quick update here, as the PR #5926 has been merged and should be made available on the next release!

      Please keep an eye out for it and let us know how it works for you then.

      Best,

      Gui, Developer Support Engineer @ RevenueCat
      J
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      • Jeramo
      • New Member
      • December 17, 2025

      Experiencing this issue in iOS native SDK too. Will the fix be deployed there too?

      guilherme
      RevenueCat Staff
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      • guilherme
      • RevenueCat Staff
      • December 30, 2025

      ​@Jeramo the normal flow of updates is from the Native SDKs → hybrids, so the update was made live on the iOS SDK first on version 5.51.0.

      Are you still seeing issues from that version onwards?

      Gui, Developer Support Engineer @ RevenueCat
      J
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      • Jeramo
      • New Member
      • December 31, 2025

      ​@Jeramo the normal flow of updates is from the Native SDKs → hybrids, so the update was made live on the iOS SDK first on version 5.51.0.

      Are you still seeing issues from that version onwards?



      It’s fixed! Thanks!

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