V2 Paywall displays on Simulator, not actual device

I cannot edit my original post.  I have no reason/intention for submitting `Dev` bundle to TestFlight so I am not sure what else can be done.

I tested a full TestFlight build on Prod and it also isn’t working as expected...I copied the paywall over from another project...

now my production paywall isn’t working...

I can’t even get the defaut/fallback paywall to load now...having deleted all custom paywalls.  What changed in my published offerings, which have been functional for almost 2 years??

Hey ​@lucksp, 

I’m sorry you’re having issues with your paywall. After checking and running your configuration locally, I can run your paywall and see it properly. To troubleshoot further, could you please share the following: 

• Screen recording of what you’re seeing
• Code snippets showing how you’re displaying your paywall
• Full RevenueCat logs from the moment you open the app until you display the Paywall
  • If you haven’t already, you can learn how to enable them here.

Looking forward to helping you troubleshoot this issue!

Hi ​@alejandra-wetsch .  I have been chatting with Franco but no response in 2 days...I am still having issues.  The challenge is collecting logs from Production & TestFlight apps. The TestFlight app paywall won’t load.  This attached doc is what I provided your support team already.

Hey ​@lucksp, 

Thank you for the detailed document you provided. I’ll look into it and get back to you with a solution as soon as possible.

I appreciate your patience! 

Hi - 
A couple of other things:  

• On TestFlight build I am still blocked from testing & releasing.
  • Paywall usually stll not loading
  • Sometimes it randomly does load, but WITHOUT the close button!
    • If it does load, I have been unable to make a test purchase as nothing happens after “continue” with option button is pressed.
• On Production AppStore
  • Usually hangs for me

Can you all reinstate my Legacy Paywall & offerings?

Hey ​@lucksp, 

I appreciate your patience! After checking internally, I see an open ticket that one of my colleagues is handling. Please review the ticket responses to see what the team has found about your setup and possible fixes for your issue.

Yes, however, I am getting no where - it’s been 2 weeks…I am lucky to get a response each day, and am blocked.

How can I request escalated support?  Perhaps a zoom call?

I have the same issue as ​@lucksp . It suddenly stopped working. Tried duplicating paywalls and offerings but nothing helps.

​@lucksp ​@kwcodes I can a hop a Zoom next week! Can either of you drop me a DM here or email me at josh.holtz@revenuecat.com so we can schedule? 
 

Edit: Got a call scheduled with ​@lucksp for Monday morning to get this solved

Thanks for the quick answer ​@joshdholtz!

What’s super strange, it’s working fine right now. But it didn’t 8h ago.

Unfortunately I don’t have any logs and I cannot reproduce it right now (so there’s no point to have a zoom call with me). I haven’t changed anything on my side.

Some more info from me:

• Paywalls on the debug build and on the apps from the App Store didn’t work: got just a placeholder
• I’m on 5.35.1 (iOS library). I tried to downgrade to 5.28.1 and got the same issue.
• Creating new offerings and paywalls didn’t help 
• It worked fine on a simulator though

​@kwcodes Thanks for quick reply! When it works on the simulator, are you using a StoreKit Config file? Sorry if you already mentioned this and I didn’t see it 😅 I’m currently on my phone between family events 🤷‍♂️

No, I don’t use StoreKit config.

I have seen this also ​@kwcodes - it works for a moment, only to quit the app & reopen to have it stuck on the paywall again...

​@kwcodes ​@lucksp So to clarify… this issue is seen mostly in TestFlight and/or Sandbox environment, right?

Or if in production, something you’ve seen personally?

Have you gotten reports from any users? Curious if it’s something with related to sandbox and developer accounts on Apple/StoreKit side and not being able to fetch products 🤔

Here’s 2 videos from this morning TESTFLIGHT.  I opened the app & was able to view the paywall & make a purchase...keep in mind I haven’t been able to in 2 weeks.
Notice the time stamp.

I uninstalled the app & reinstalled.

Opened the app & back to hanging…

Notice the time stamp again…

oh...can’t upload videos...here’s screenshots:

NO!
Here is my production app (fresh install now)

I seem to be the only user & device impacted…

In my testing with this, we have a custom loading screen that `getOfferings` which hangs for some reason.

Hey ​@lucksp, 

Thank you for the additional details and for your patience!
It seems that this is an isolated issue on your device. Have you gotten any other reports of this happening? Have you tried downloading your app from a different device and testing whether the Paywall is displayed correctly? 

Another thing I suggest you try to see if it unlocks this experience is calling `invalidateCustomerInfoCache()` right after configuring the SDK. It is not guaranteed to work, but it may help force the SDK to refetch everything.

Please let me know how that goes!