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Question

Trial credits expiration — conflicting docs?

  • April 16, 2026
  • 0 replies
  • 9 views

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Hey team,

I’m seeing conflicting info in the docs around trial credits and wanted to clarify what the actual behavior is.


Can you clarify:

 

  • Do trial credits expire at the end of the trial period or after cancellation?

  • Or are they always non-expiring unless explicitly configured otherwise?

  • If configurable — what’s the recommended setup for trial credits in production?

Just want to make sure we don’t end up with unexpected credit loss or abuse.