Question

The device or user is not allowed to make the purchase for a flutter app on multiple physical devices.

  • 16 September 2023
  • 1 reply
  • 293 views

Badge

Hello Devs, am getting this persistent error “ PlatformException(3, The device or user is not allowed to make the purchase., {code: 3, message: The device or user is not allowed to make the purchase., readableErrorCode: PurchaseNotAllowedError, readable_error_code: PurchaseNotAllowedError, underlyingErrorMessage: Error when fetching products. DebugMessage: Client does not support ProductDetails.. ErrorCode: FEATURE_NOT_SUPPORTED.}, null)” and I have followed the tutorials posted on your youtube channel STEP BY STEP, but am still faced with the same bug on both real devices and emulators alike. please help as this has made me completely dissapointed in Revenue Cat as a company and am seriously considering other options. If the videos on your youtube channel are now obsolete please do well to update them.


1 reply

Userlevel 4
Badge +8

Hi,

Happy to help here. This is an error that we simply pass along from Google, it is not a RevenueCat specific error.

Typically this is due to the Play Store account not having permission to buy. That could be affected by Play Services not being installed (on an emulator), account permissions, or location.

Are you able to reproduce with another Play Store account?

Reply