Hi! We just launched our new in-app purchase, so it’s only been live for a few days. A customer just let us know that they successfully started a subscription (they confirmed with an app store recipt and screenshot of the active subscription in the app store), but the service wasn’t activated. Looking at their customer profile, there are no indications of a subscription started in the customers history.
We have had other customers activating the subscription the last days, so it looks like it’s working fine.
What could possibly have gone wrong here? Troubleshooting tips?
