Hi,
I’ve had two instances so far with this Subscription cancelled due to a billing error:
There’s no more info about the billing error in details. How do I debug this? What could have been the cause?
Thanks ahead!
Solved
Subscription cancelled due to a billing error
+1Best answer by Heath
I don’t think Apple or Google expose the actual reason for the error to developers. It can be an expired card or insufficient funds. I would recommend sending an email to the user with a deep link to the subscription manager (iOS settings) or play store so they can update their card.
+6I don’t think Apple or Google expose the actual reason for the error to developers. It can be an expired card or insufficient funds. I would recommend sending an email to the user with a deep link to the subscription manager (iOS settings) or play store so they can update their card.
I am testing with Sandbox account and I get the same. First subscription is OK (it’s a monthly one) then it gets renewed once and the third time it gets cancellation due to billing error. What’s the reason for this? I don’t think the always accept CC used for testing is denied or something.
+7>I am testing with Sandbox account and I get the same. First subscription is OK (it’s a monthly one) then it gets renewed once and the third time it gets cancellation due to billing error. What’s the reason for this?
Same problem but sometimes.
+6Same here, with sandbox user. We have sandbox users which happen always and other ones that succeed without issues
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